Cybercx - Strategic Accounts / Sales Director

Accenture Global; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

CyberCX, part of Accenture, is seeking an experienced Account Director to manage enterprise clients across Sydney and NSW. The role focuses on growing existing accounts (60%) and pursuing new business (40%), leveraging deep cyber security services expertise to deliver value.

You will own account plans, coordinate multi-stakeholder engagements and proposals, and build strong relationships while guiding customers from proposition through delivery.

Qualifications

• Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts.
• Identify, develop and implement opportunities & solutions for business improvement and strategic new business opportunities.
• Own your customers’ experience and journey from solution proposition through transition to delivery.
• Build strong, long-lasting relationships by partnering to understand client needs and preferences.
• Working closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX.
• Operate as the lead point of contact for account relationship matters in specified strategic accounts.

Responsibilities

• Maintain up-to-date CRM records for nominated accounts.
• Resolve escalated customer issues and complaints regarding sales and service.
• Update and prepare sales reports for management as required.
• Mentor and coach less experienced members of the Customer Sales team, if required.
• Identify and develop opportunities for business improvement and strategic new business opportunities.

Skills

Account management

Business development

Cyber security services

Stakeholder engagement

Communication skills

Enterprise clients

Education

Bachelor's degree in a relevant field

Tools

CRM software

Proposal tools

MS Office Suite

Job description

This role is with CyberCX, part of Accenture. Looking after enterprise clients across Sydney and NSW, this role is 60% focused on Existing Accounts and 40% on New Business. The successful candidate have significant experience working with a variety Government clients and will have previous experience of selling services.

• Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts
• Identify, develop and implement opportunities & solutions for business improvement and strategic new business opportunities
• Own your customers’ experience and journey from solution proposition through transition to delivery
• Build strong, long-lasting relationships by partnering to understand client needs and preferences
• Working closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX
• Operate as the lead point of contact for account relationship matters in specified strategic accounts
• Maintain exceptionally strong knowledge of CyberCX service offerings and present them with clarity, credibility and conviction
• Respond to customer requirements, including requests for quotes/proposals/tenders and customer workshops
• Develop, coordinate and contribute to scoping of key tactical opportunities, such as multi-practice RFPs and proposal artefacts for strategic accounts
• Identify, develop and implement opportunities for business improvement and strategic new business opportunities
• Assist with coordination and flow of executive briefings and workshops, as well as compilation of relevant minutes & actions
• Participate in the production of high-quality client-specific solution materials, as well as collateral for executive briefings and client capability workshops
• Actively collaborate across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers
• Maintain up to date CRM records for nominated accounts
• Resolve escalated customer issues and customer complaints regarding sales and service
• Update and prepare sales reports for management as required
• Mentor and coach less experienced members of the Customer Sales team, if required
• Previous experience of Business Development and Account Management of customer-focused solutions experience with meaningful experience communicating cyber security services, information security services or technology services to enterprise size clients
• A demonstrated technical education, experience and/or background in cyber security
• Exceptional stakeholder engagement and impeccable communication skills with an ability to build credibility both internally and externally at all levels
• Impeccable written and verbal communication skills
• High performing, outcome-focused and self-motivated
• Skilled in responding to setbacks in an agile and resilient manner

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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