Cybercx - Strategic Account Director (Melbourne)

Accenture Global; Melbourne; Hybrid; AUD 160,000 - 230,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Career development program

Flexible work arrangements

Diversity and inclusion initiatives

Job summary

CyberCX is seeking a Strategic Accounts Director in Melbourne to own a portfolio of strategic accounts within Financial services. You will build deep executive relationships, shape solutions, and lead cross-functional teams to deliver outcomes and growth.

You will drive account plans, identify opportunities, and coordinate proposal efforts across CyberCX to ensure a superior customer experience. Hybrid Melbourne role with senior leadership exposure.

Qualifications

• 7+ years of experience in strategic account management, enterprise sales or customer-focused solution sales.
• Experience with enterprise-sized customers in Financial services / IT solutions.
• Demonstrated understanding of cyber security through technical experience, education or industry exposure.

Responsibilities

• Own and develop relationships across a portfolio of strategic customer accounts within financial services.
• Build and execute detailed account plans focused on outcomes and growth.
• Develop trusted relationships with senior executives and customer stakeholders.
• Understand customers' cyber security needs and identify opportunities for value.
• Identify, qualify and progress new business within existing strategic accounts.
• Collaborate to develop outcome-focused solutions for customers.
• Lead proposals, RFPs, tenders, and executive briefings.
• Own the customer journey from proposition to delivery.
• Act as key contact for strategic matters and escalation handling.
• Maintain CRM data and contribute to sales reporting.
• Mentor less experienced members of the Customer Sales team.

Skills

Strategic account management

Enterprise sales

Consultative selling

Stakeholder management

Cross-functional collaboration

Customer relationship building

Job description

CyberCX - Strategic Accounts Director Melbourne | Hybrid This role is with CyberCX, part of Accenture.

About the role:

CyberCX is looking for an experienced Strategic Accounts Director to join our Customer team in Melbourne. In this IC role you will own and develop relationships across a portfolio of strategic customer accounts within Financial services. This is a senior, customer-facing opportunity to take ownership of some of our most important strategic accounts. You’ll build trusted relationships with senior cyber security and technology leaders, develop a deep understanding of their priorities, and bring together CyberCX’s capabilities to help customers strengthen their cyber security posture and achieve meaningful business outcomes. You’ll be responsible for developing and executing strategic account plans, identifying opportunities for growth, shaping compelling customer solutions and coordinating teams from across CyberCX to deliver an exceptional customer experience. If you thrive on building long‑term partnerships, navigating complex enterprise environments and turning customer challenges into opportunities, this could be the role for you.

What you’ll do:

• Own and develop relationships across a portfolio of strategic customer accounts within financial services. 50/50 hunting & farming role.
• Build and execute detailed account plans focused on customer outcomes and sustainable growth.
• Develop trusted relationships with senior executives and key customer stakeholders.
• Understand customers’ current and future cyber security needs and identify opportunities where CyberCX can add value.
• Identify, qualify and progress new business and growth opportunities within existing strategic accounts.
• Bring together expertise from across CyberCX to develop outcome‑focused solutions for customers.
• Lead and contribute to major proposals, RFPs, tenders, workshops and executive briefings.
• Own the customer journey from initial solution proposition through transition to delivery.
• Act as a key point of contact for strategic account matters and help resolve escalated customer issues.
• Collaborate across sales, technical and delivery teams to create a connected and seamless customer experience.
• Maintain accurate account, opportunity and pipeline information within CRM systems.
• Contribute to sales reporting and provide insight into strategic account opportunities.
• Support and mentor less experienced members of the Customer Sales team where required.

About you:

You’re an accomplished enterprise account professional who knows how to build credibility with senior stakeholders and develop relationships that lead to genuine customer and commercial outcomes. You’ll ideally bring:

• 7+ years’ experience in strategic account management, enterprise sales or customer‑focused solution sales.
• Experience working with enterprise‑sized customers in Financial services / Big 4 Banks / IT Solutions, SELLING it / Cyber / Transformation Services.
• A demonstrated understanding of cyber security, gained through technical experience, education or significant industry exposure.
• A track record of developing and growing complex strategic accounts.
• Strong consultative selling skills and the ability to translate customer challenges into relevant solutions.
• Experience navigating complex stakeholder environments and engaging confidently with senior executives.
• Experience contributing to or leading complex proposals, RFPs and tenders.
• Excellent written, verbal and presentation skills.
• The ability to collaborate effectively across technical, sales and delivery teams.
• A proactive, resilient and highly accountable approach to your work.

Why CyberCX?

CyberCX provides professional cyber security and cloud services across Australia and New Zealand, partnering with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience. Our capabilities span consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security, identity and access management, managed security services and cyber security training. This role gives you the opportunity to bring those capabilities together for some of Australia’s most significant organisations, building strategic partnerships and helping customers navigate an increasingly complex cyber security landscape.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com. Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short‑term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We are a WORK180 Endorsed Employer, to see our benefits and policies click [here](https://www.accenture.com). *All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work, every day. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work, every day. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.