CyberCX - Microsoft Cloud Engineer

Accenture PLC; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

CyberCX, part of Accenture, protects customers by delivering comprehensive cyber security services across Australia. The role focuses on owning and supporting customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

You will build relationships with customers and stakeholders, monitor systems for high availability and apply DevOps practices to improve resilience.

Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 year's experience in IT engineering / operations or similar field
• Knowledge in Azure/M365 Security Services including Sentinel, Defender, Purview, and related workloads

Responsibilities

• Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.
• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Apply DevOps processes & methodologies as required

Skills

IT engineering

Customer relationships

Education

Bachelor's degree in Computer Science or related

Tools

Microsoft Azure

Azure AD

Terraform

Azure DevOps

M365 Security

Job description

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How you will make an impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 years’ experience in IT engineering / operations or similar field
• Knowledge in one or more of the following technologies is ideal
  • Microsoft Azure & M365 Security Services including
    • Microsoft Sentinel
    • Microsoft Defender Suite
    • Microsoft Purview / Information Protection
    • Azure/M365 Security Workloads
  • Azure AD & Identity Governance
  • Modern Endpoint Management (Windows 10 / 11, Intune, AutoPilot, Enterprise Mobility)
  • Microsoft Azure Cloud Platforms
  • Microsoft Azure Application Development
  • Azure DevOps or DevSecOpsAzure Security Services
  • Terraform

Able to work autonomously and use initiative to achieve desired outcomesAble to explore new challenges, and know when guidance from someone with more domainexperience is required

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.