CX Transformation & AI Solutions Consultant

Datacom; Canberra; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Social events

Remote working

Flexi-hours

Professional development courses

Job summary

Datacom is seeking a CX Technology Consultant in Canberra to guide enterprise and government customers on their Customer Experience transformation journeys.

The role involves defining strategic roadmaps, leveraging AI technologies, and enhancing customer satisfaction through innovative solutions. You will work closely with stakeholders to improve operational performance and deliver exceptional service at scale.

Join us to be part of a dynamic team that values transformation and innovation in technology.

Qualifications

• Broad experience across Customer Experience (CX) solution design.
• Proven track record in CCaaS platforms with AI/ML capabilities.
• Hands-on experience with Conversational AI solutions.

Responsibilities

• Evaluate customer business needs for strategic planning.
• Identify risks, issues, and follow-on business opportunities.
• Design solution blueprints for AI enabled transformations.

Skills

Customer Experience (CX) solution design

CCaaS platforms (Genesys, NICE, Twilio, Amazon Connect)

Conversational AI solutions

Large Language Models (LLMs)

API-driven integrations

Job description

Datacom is seeking a CX Technology Consultant in Canberra to guide enterprise and government customers on their Customer Experience transformation journeys.

The role involves defining strategic roadmaps, leveraging AI technologies, and enhancing customer satisfaction through innovative solutions. You will work closely with stakeholders to improve operational performance and deliver exceptional service at scale.

Join us to be part of a dynamic team that values transformation and innovation in technology.