Customs Broker

Deutsche Post; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working after onboarding

Competitive compensation

Wellbeing subsidy

Job summary

DHL Global Forwarding in Matraville, Sydney, is seeking a Licenced Customs Broker to join our Customs Department. You will manage end-to-end customs clearance, verify documentation, and ensure compliance for shipments, while delivering excellent customer service.

This role requires at least two years of Australian Customs lodging experience in Ocean and Air Freight, DAFF accreditation or Brokers Licence, and a proactive, detail‑driven approach within a hybrid work setup.

Qualifications

• Minimum 2 years of experience lodging Australian Customs in Ocean and Air Freight.
• Strong understanding of trade compliance and regulatory requirements.
• DAFF accreditation and Brokers Licence up to date or active.

Responsibilities

• Manage end-to-end customs clearance process for shipments.
• Verify documentation, classify entries and ensure regulatory compliance.
• Provide excellent customer service and handle escalations effectively.
• Stay updated on changes in customs and trade laws and advise customers.
• Ensure timely and accurate submission of customs declarations.

Skills

Customs clearance

Customer service

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for a Licenced Customs Broker, within our Customs Department, at our Matraville (Sydney) Station

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as "The logistics company for the world."

Key Responsibilities

• Manage the end-to-end customs clearance process, ensuring all shipments comply with Australian Customs regulations.
• Verify all required documentation, classify, and process customs entries, and ensure shipments meet all regulatory requirements.
• Provide excellent customer service, handle, and resolve incidents (e.g., escalations, disputes) appropriately with the customer.
• Stay up to date with changes in customs and trade laws, including tariffs, classifications, and compliance requirements.
• Advise customers on any relevant trade and compliance issues.

Key Accountabilities:

• To ensure customs declarations are submitted accurately and on time.
• To achieve related metrics and key performance indicators
• To ensure all activities are conducted in line with relevant trade compliance legislation.
• To ensure that all licenses and accreditations are always up to date (including but not limited to DAFF accreditation and Brokers License, ensuring the completion of all professional development requirements)

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• Minimum 2 year experience in lodging Australian Customs in Ocean and Air Freight are required
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee's individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.