Customer Support - Voice

Outsourcey; Victoria; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

A prominent BPO company is seeking a dedicated individual for a full-time remote customer support position. You will assist customers via phone and chat, resolve issues, and manage transactions. Ideal candidates possess excellent communication skills, multitasking abilities, and are adept at navigating online tools. This role offers competitive salary and growth opportunities within a supportive team.

Benefits

Competitive salary

Career growth opportunities

Collaboration with industry leaders

Qualifications

• Excellent grammar in written and spoken communication.
• Ability to work in a fast-paced environment.
• Understanding of web chat urgency.

Responsibilities

• Respond to customer queries via e-mail and phone.
• Resolve issues or complaints end-to-end as they arise.
• Process payments and manage customer transactions.
• Provide timely and accurate responses to inquiries.
• Support customers through live chat.

Skills

Communication Skills

Multitasking Ability

Problem-Solving

Navigation Skills in Tools

Typing Skills

Sense of Urgency

Tools

Shopify

Gorgias

Asana

Cin7

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements

• Communication Skills including Chatting, Writing, and Voice with good grammar.
• Ability to MULTITASK.
• Ability to quickly devise solutions to problems they are presented with within a Fast-Paced Environment.
• Ability to Quickly Navigate Tools like SHOPIFY, GORGIAS, ASANA, CIN7, etc.
• Great English and typing skills.
• Understand the sense of urgency in a web chat environment.
• 9am - 5pm AEST Weekdays. No graveyard shift
• Australian account
• Full-Time Work From Home Based
• ISP of 20MBPs Upload & Download Required

Core responsibilities

• Respond to customer queries via e-mail and/or phone, ensuring designated quality and productivity standards.
• Being responsible for resolving issues or complaints end to end as they arise such as damage in transit, quality complaints, and delays in shipping.
• Performing the following related tasks: processing manual credit card and bank payments, booking customer pick up, credit card and direct bank refunds, store credits, item returns, item replacement, or item swap.
• Ensure that all customer inquiries are answered in a timely and correct manner.
• Proving customer live chat support during weekdays.
• Any other duties assigned from time to time.

Benefits

Competitive salary. Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let\'s do great things together!