Customer Support Supervisor – Aquatic & Leisure (Flexible Hours)

Council Jobs; Melbourne; On-site; AUD 76,000 - 81,000; Full time

Benefits offered by this job

Yearly leave loading 17.5%

Learning and development opportunities

Accrued day off every four weeks

Salary Packaging

Study/development assistance

Discounted gym memberships

Parental leave 16 weeks

Employee Assistance Programs (EAP)

Close to Public transport

Free Onsite parking

Job summary

Kingston City Council is seeking a Customer Support Supervisor to lead customer service operations across Kingston's aquatic and leisure facilities. The role focuses on delivering exceptional experiences, staff development, and ensuring informed, engaged facility users.

Based at Waves Leisure Centre and Mordi Aquatic Centre, you will supervise front desk teams, manage cash handling, rostering and reporting, and implement initiatives that heighten customer satisfaction in a fast-paced environment.

Qualifications

• Strong customer service, communication and relationship-building skills.
• Experience supervising staff within a fast-paced customer service environment.
• Proficiency in Microsoft 365 applications, CRM systems and administrative processes, including cash handling and data management.
• Current First Aid (Level 2) and CPR certification, with experience in an aquatic and leisure environment highly regarded.

Responsibilities

• Supervising and supporting customer service staff on duty, promoting service excellence and adherence to procedures.
• Respond to customer enquiries, feedback and complaints while providing accurate and timely information about facilities, programs and services.
• Coordinate front desk administrative processes including cash handling, reconciliations, compliance reporting, rostering and stock control.
• Deliver a welcoming environment for all users to support the successful delivery of facility programs, services and events.

Skills

Customer service

Communication

Staff supervision

Cash handling

CRM systems

Data management

Microsoft 365

Tools

CRM systems

Microsoft 365

Job description

Kingston City Council is seeking a Customer Support Supervisor to lead customer service operations across Kingston's aquatic and leisure facilities. The role focuses on delivering exceptional experiences, staff development, and ensuring informed, engaged facility users.

Based at Waves Leisure Centre and Mordi Aquatic Centre, you will supervise front desk teams, manage cash handling, rostering and reporting, and implement initiatives that heighten customer satisfaction in a fast-paced environment.