Customer Support Specialist 1

Essilorluxottica Group; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Product allowance

Family & Friends discounts

Oakley discount

Volunteer leave

WFH: 2 days a week after training

Job summary

EssilorLuxottica Australia is seeking a friendly Customer Support specialist to join our permanent full-time team in Sydney. You will engage with customers by phone, email and social media to deliver memorable service and help people see better.

Ideal for school graduates and customer care professionals, the role offers a product allowance, staff discounts, discounts on Oakley, volunteering opportunities and a flexible hybrid work arrangement after training.

Qualifications

• Energetic and passionate about delivering great customer experiences.
• Proficient with Microsoft Office and basic tech troubleshooting.
• Strong verbal and written communication; able to multitask.

Responsibilities

• Taking inbound calls and responding to emails and social media requests, providing end-to-end service.
• Respond to inbound customer enquiries promptly and professionally.
• Update customer data and coordinate with internal/external teams to resolve issues.

Skills

Customer service

MS Office

Communication

Teamwork

Job description

Kick-start your career with EssilorLuxottica! Join our Customer Support team on a permanent full-time basis and become the friendly voice behind our iconic brands, connecting with customers through calls, emails, and social media to create memorable experiences every day.

Ideal for school graduates, customer care professionals, and anyone passionate about delivering great service and building a long-term career in a global company.

Why us?

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• WFH: 2 days a week after training

Your responsibilities

• Taking inbound calls and responding to emails and social media requests, you will ensure quick resolutions by providing an end-to-end service.
• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.Provide technical support by working with internal and external departments to resolve system issues.
• Assist with online sales by processing orders, refunds, cancellations and chasing order status.
• Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures.
• Make a real impact every day - helping people see better by delivering solutions that improve customers’ vision and quality of life

About you

• Energetic, enthusiastic and passionate about delivering great customer experiences, with a positive and proactive attitude.
• Natural communicator and solution focused.
• Initiative to 'think outside the box' to ensure best solutions for our customers.
• Solid knowledge and understanding of Microsoft Office suite.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.