Customer Support Specialist

Kaliba; Council of the City of Sydney; Hybrid; AUD 75,000; Full time

Job summary

A global AI software company in Sydney is seeking a motivated Customer Support Specialist to join their team. This entry-level role is perfect for recent graduates and involves supporting enterprise clients, troubleshooting issues, and building lasting relationships. The position offers a $75,000 package, a hybrid work setup, and the chance to work with cutting-edge AI technologies.

Benefits

Hands-on experience with AI and SaaS tools

Collaborative office environment

Work from home options

Qualifications

• Distinction average (or equivalent) required.
• Excellent written and verbal communication skills mandatory.
• Ability to think critically and troubleshoot.

Responsibilities

• Be the go-to contact for customer issues and queries.
• Manage support tickets from start to resolution.
• Develop a strong working knowledge of the product.

Skills

Analytical thinking

Problem-solving

Communication

Time management

Education

Bachelor's or Master's degree in a scientific, analytical, or technical field

Job description

Are you a recent graduate with a sharp analytical mind and a knack for solving complex problems? We’re hiring on behalf of a global AI-powered software company that’s revolutionising the legal industry — and they’re looking for someone to join their Customer Support Specialist team in Sydney.

You’ll act as the first line of support for a global customer base — ranging from multinational law firms to Fortune 500 brands — solving real-world problems, building strong relationships, and becoming a subject matter expert in a highly respected, enterprise-grade AI product.

This is a career-launching opportunity for a switched-on, motivated graduate looking to work in a customer-facing, technical environment. No extensive experience needed — we’re looking for smart, curious people who thrive on problem-solving and communication.

About the Role

• Be the go-to contact for customer issues and queries
• Manage support tickets from start to resolution, collaborating with technical specialists as needed
• Develop a strong working knowledge of the product and use that insight to guide customers
• Build trusted relationships with enterprise users and help them maximise value from the platform

What You’ll Need

• A Bachelor’s or Master’s degree in a scientific, analytical, or technical field
• A distinction average (or equivalent)
• Excellent written and verbal communication skills
• Ability to think critically, troubleshoot and manage time effectively
• Passion for helping people and solving real customer problems

Why You’ll Love It

• Be part of a fast-growing, global company disrupting an industry
• Get hands-on experience with cutting-edge AI and SaaS tools
• $75,000 package inclusive of superannuation
• Hybrid setup: 3 days in office for collaboration, 2 days WFH for focus