Customer Support Officer - Adelaide

Wow Recruitment; South Australia; On-site; AUD 70,000 - 75,000; Full time

Job summary

A leading recruitment agency is seeking a Trade Counter Sales representative for a reputable HVAC parts supplier in Adelaide. This full-time role involves assisting customers, processing orders, and maintaining inventory. Ideal candidates should have HVAC experience and strong communication skills. Join a supportive team and build a career in the growing HVAC industry.

Benefits

Long-term career growth

Supportive teamwork

Hands-on training

Room for advancement

Qualifications

• Experience in retail hardware or trade counter sales.
• Passion for helping people and providing excellent customer service.
• Willingness to obtain a forklift licence.

Responsibilities

• Serve tradies and assist in finding HVAC spare parts.
• Process quotes, invoices, and orders.
• Maintain cleanliness and organisation of the counter.

Skills

Customer service experience

HVAC knowledge

Basic computer skills

Communication skills

Tools

Forklift

Job description

Location: Adelaide, Australia. Sector: Manufacturing & Production. Salary: $70,000.00 to $75,000.00 per annum

Trade Counter Sales – HVAC Parts

$70,000 – $75,000 + Super
Adelaide – Mile End
Full-Time Permanent

If you enjoy helping tradies, know your way around tools and parts, and want to step into a more specialised industry - this could be your next move.

Our client is a global leader in heating, ventilation, air conditioning, and refrigeration (HVAC-R). Through their national retail parts division, they supply high-quality HVAC parts to plumbers, sparkies, technicians, and other trade professionals.

What You’ll Be Doing

• Serve tradies over the counter, helping them find the right HVAC spare parts
• Answer phone and email enquiries with confidence and clarity
• Process quotes, invoices and orders using simple systems (training provided)
• Stay across new products and promos to upsell where it makes sense
• Keep the counter area clean, organised, and well-stocked
• Work closely with the warehouse team to make sure orders are ready to go
• Assist with stocktakes and incoming deliveries when needed

What You’ll Bring

• Experience in retail hardware, trade counter sales or spare parts
• HVAC Experience is a MUST
• Good communication skills and a genuine passion for helping people
• Basic computer skills
• Forklift licence or willing to get one (we’ll help!)
• A strong work ethic and pride in keeping things running smoothly
• A driver's licence is handy but not essential

Why You’ll Love It Here

• A change of pace - join a more specialised, respected trade business
• Be part of a small, supportive team that actually values your knowledge
• Get hands-on in a mix of counter sales, inventory and customer service
• Build a long-term career with room to grow in a global company
• Learn the ins and outs of HVAC - an industry that’s only getting bigger

Apply Now and submit your resume. We’re looking for someone who’s hands-on, customer-focused, and eager to grow.