Customer Support Advocate for Tech & Web Solutions

carsales; Victoria; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

24 weeks paid parental leave

Best Workplace recognition in AU

Family Friendly Workplace

WORK180 endorsed for women

Leadership interaction with the team

Circle Back Initiative employer

Flexible working options (part-time)

Job summary

iMotor, part of carsales, is hiring a Customer Advocate in its Customer Support Team. You will be the first point of contact for technical, website, and support issues, helping dealers and customers with accurate information and fast resolutions.

Join a high-performing team in a hybrid work setting that balances remote flexibility with in-person collaboration, backed by a strong leadership group and supportive policies.

Qualifications

• Experience in a customer-facing role with relationship-building ability.
• Strong written and verbal communication, able to explain technical issues to non-technical users.
• Solid time management and ability to multitask in a fast-paced environment.

Responsibilities

• Be the first contact for technical, website and support issues via phone, email, or helpdesk.
• Provide product/service information and resolve issues with accurate, timely guidance.
• Engage with dealership accounts to maintain and grow relationships.

Skills

HTML5

CSS3

Adobe Photoshop

Customer service

Communication

Time management

Tools

Zendesk

Job description

iMotor, part of carsales, is hiring a Customer Advocate in its Customer Support Team. You will be the first point of contact for technical, website, and support issues, helping dealers and customers with accurate information and fast resolutions.

Join a high-performing team in a hybrid work setting that balances remote flexibility with in-person collaboration, backed by a strong leadership group and supportive policies.