Customer Support

Carinity; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

PBI salary packaging

Employee assistance program

Professional development

Job summary

Carinity in Brisbane North is seeking an administration and rostering support specialist to help deliver personalised home care services to seniors and people living with disability. You will handle client enquiries, keep records up to date and coordinate staff rosters to meet operational needs with empathy and efficiency.

Join Carinity to support a not-for-profit organisation focused on community wellbeing, while developing your skills in a busy home care environment.

Qualifications

• Experience in office administration or clerical support.
• Experience in staff rostering or scheduling.
• Proficiency with Microsoft Office.
• Current NDIS Worker Screening Clearance.

Responsibilities

• Managing client enquiries and maintaining accurate records and documentation.
• Preparing and updating rosters and coordinating staff schedules.
• Assisting clients and representatives with information about Carinity's services.
• Supporting the Lifestyle Coordinator and team with daily office tasks.
• Ensuring confidentiality and quality outcomes across administrative functions.

Skills

Strong communicator

Customer service

Multitasking

Education

Certificate in Business Administration

Tools

Microsoft Office

Rostering software

Job description

Be the friendly face behind the care that changes lives. Bringcompassion, organisation and purpose together to help others liveindependently.

• Provide top-notch customer and administrative support
• Coordinate rosters and assist clients with empathy andefficiency
• Join Carinity – where people, purpose and care comefirst

About the role:

At Carinity Home Care – Brisbane North, we’re dedicated toproviding personalised support to seniors and people living withdisability so they can live independently at home and stayconnected to their community. In this rewarding position,you’ll provide administrative and rostering support to our HomeCare operations while delivering exceptional customer service toour clients and their families.

This is a permanent full-time role requiring availability Mondayto Friday.

Your day-to-day will involve:

• Managing client enquiries and maintaining accurate recordsand documentation
• Preparing and updating rosters and coordinating staff schedules in line with operational needs
• Assisting clients and their representatives withinformation about Carinity’s services
• Supporting the Lifestyle Coordinator and broader team with daily office tasks
• Ensuring confidentiality and quality outcomes across all administrative functions

About you:

You are a strong communicator whothrives in a busy, people focused environment. You take pride indelivering high quality service, managing multiple priorities, andsupporting a team that values compassion, respect and excellence. You’ll enjoy working within a purpose-driven organisation thatcares deeply for its community. If you’re organised, proactive andhave a heart for helping others, this could be your next step.Experience gained working in a similar role within the home care,aged care or community services industry is highly desirable.

In addition, you will have:

• Demonstrated experience in office administration or clerical support
• Experience in staff rostering, preferably using a computerised system
• Certificate or qualification in Business Administration is advantageous
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Current NDIS Worker Screening Clearance

The benefits of joining the Carinity team

• Appealing not-for-profit (PBI) salary packaging options
• Access to an employee assistance program
• At Carinity we acknowledge the need to balance your work and personal life and are genuinely committed to this
• On-going professional development and training
• Legitimate chance to make a real difference to the community, every day

Carinity actively encourages and invites applications from people with disabilities and Aboriginal and Torres Strait Islander people for all our positions.

Due to the inherent requirements of this role and legislative requirements under the Child Employment Act, applicants must be 18 years of age or older.