Customer Success Specialist

equifax; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

Equifax in Australia is seeking a customer-focused Fulfillment/Operations professional to join a collaborative, in-office–driven team. You will resolve complex billing queries, assist with account setups, and respond to product usage questions while supporting the broader Account Management group.

The role emphasizes strategic thinking, proactive engagement with customers, and the ability to work across multiple teams.

Qualifications

• 2-4 years in a similar role within a corporate environment.

Responsibilities

• Identifying and meeting the needs of core business customers and providing high levels of service.
• Answering complex queries and explaining products and services.
• Submit new account & branch setups to subscriptions team.
• Submit channel connectivity requests to Client Integration Team.
• Investigate and correct invoicing and billing issues.
• Respond to customer requests on product usage and other product related queries.
• Respond to outages and escalate as needed.
• Gain a detailed understanding of products available to subscribers.
• Support Account Management with timely responses to requests including sales pack inputs.

Skills

Customer service

Stakeholder management

Communication

Strategic thinking

Job description

What you'll do

• Identifying and meeting the needs of our core business customers and providing a high level of customer service.
• Providing information and answering complex queries and explaining products and services.
• Responsible for submitting new account & branch set ups to subscriptions team
• Submit channel connectivity requests to Client Integration Team
• Investigate and correct invoicing and billing issues
• Respond to customer requests on product usage and other product related queries
• Respond to customers in relation to unplanned outages and
• escalate within the company as appropriate
• You will be required to gain a detailed understanding of the products available to subscribers
• Support Account Management group through timely responses to requests including operational inputs into various sales packs

What experience you need

• 2-4 years in a similar role within a corporate environment
• Influencing / stakeholder management skills at a senior level, both internal and external
• Proactive mindset, with proven experience to hit the ground running
• Very strong communication skills: oral, written, presentation, facilitation
• Ability to think and act both strategically and tactically

What could set you apart

• Financial services, technology or equivalent work experience

This role will suit someone who is responsive, focused on customer engagement and delivering customer success. You are good at planning and managing work output in a multitasking environment. You will possess strategic thinking and articulation and demonstrate a solid understanding of customers' perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs.

You will join a team that fosters a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.

We know great things happen when teams connect.

Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.

We are proud to hold a Reflect Reconciliation Action Plan (RAP) and encourage applications from Aboriginal and Torres Strait Islander peoples. We welcome people of all backgrounds, knowing that diverse perspectives spark the innovation we need to win.

Primary Location: AUS-Sydney-Blue-Street

Function: Function - Fulfillment / Operations

Schedule: Full time