Customer Success Representative (ANZ)

CoVet; Sydney; Remote; AUD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly culture

Flexible working

Job summary

CoVet is hiring a Customer Success Representative to onboard ANZ clients and ensure they derive maximum value from our AI-powered veterinary tools.

You will train customers, monitor health scores, and collaborate with Sales, Engineering and Product to address needs, while seeking opportunities to expand engagements. The role supports a remote-first culture with flexible hours.

Qualifications

• 3+ years experience in Customer Success or account management.
• Experience in veterinary or pet industry preferred.
• Excellent communication and relationship-building skills.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Onboard customers and ensure smooth transition from sales to implementation.
• Conduct product training sessions and live demonstrations.
• Monitor customer health and drive proactive engagement.
• Identify at-risk customers and mitigate churn risk.
• Collaborate with Sales, Engineering, Marketing and Product to address needs.
• Promote new features and opportunities to expand usage.
• Develop customer case studies and testimonials.

Skills

Customer success

Account management

CRM software

Training

Tools

Salesforce

HubSpot

Job description

Customer Success Representative (ANZ)

CoVet Sydenham, New South Wales, Australia

About this position

About CoVet

At CoVet, we're building AI-powered tools that help veterinary professionals spend less time on paperwork and more time caring for animals.

Veterinary teams are stretched thin. Long hours, administrative burden, and burnout are challenges across the industry. We're on a mission to change that. Our AI copilot helps veterinary professionals save time, improve workflows, and focus on what matters most: delivering exceptional patient care.

We're a globally distributed team united by a shared mission to support veterinary professionals through thoughtful technology. We move quickly, collaborate openly, and believe great ideas can come from anyone.

If you're excited by the opportunity to shape the future of veterinary medicine while working alongside an ambitious and supportive team, we'd love to meet you.

About the role

The Customer Success Representative is responsible for ensuring our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solutions-focused approach to addressing customer needs and challenges, and involves regular communication, troubleshooting, and collaboration with both internal teams and customers.

You will be a trusted adviser and advocate for our customers, working closely with them to understand their business goals and align our solutions to drive their success.

Please note: The scheduled shift for this position could be 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m., based on business and coverage needs.

What you'll do

• Support the customer onboarding process, ensuring a smooth transition from sales to implementation.
• Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively.
• Proactively monitor customer health and satisfaction through regular check-ins.
• Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement.
• Guide customers in adopting new features and capabilities of our product.
• Provide recommendations to optimise usage, improve processes, and achieve better outcomes.
• Work closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback.
• Identify opportunities to expand the scope of customer engagements, including cross-sell and upsell opportunities.
• Ensure customers are aware of additional features or services that may benefit their business.
• Act as the voice of the customer within the organisation, ensuring their needs and concerns are heard and addressed.
• Develop customer case studies, testimonials, and references to showcase the success of our solutions.

Qualifications

• 3+ years' experience in Customer Success, Account Management, or a similar client-facing role.
• Experience working in the veterinary or pet industry is preferred.
• Excellent communication and interpersonal skills, with the ability to build strong, lasting customer relationships.
• Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.
• Experience with CRM software (e.g. Salesforce, HubSpot) and customer success tools.
• Ability to manage multiple customers and projects simultaneously while maintaining attention to detail.
• Strong presentation and training skills.
• Proactive and self-motivated, with a customer-first mindset.
• Strong organisational and time-management skills.
• Adaptable and comfortable working in a fast-paced, dynamic environment.
• Empathetic, with a genuine interest in helping customers succeed.

Why Join Us?

• Competitive salary and health benefits.
• Remote-first culture with flexible working arrangements.
• Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.

CoVet is an equal opportunity employer and is committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.

The pay range for this role is:

55,000 - 60,000 AUD per year(Remote (Brisbane, Queensland, AU))