Customer Success Manager - Mid-Market Growth (Sydney)

WeeL; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Birthday leave

Wellness leave

Professional training budget

Parental leave policy

Pet-friendly offices

Summer Fridays

Job summary

WeeL is hiring a Customer Success Manager in Sydney to own a portfolio of mid-market customers and drive value from our spend management platform. You’ll guide onboarding, adoption, and expansion while partnering with Finance and Operations leaders to deliver measurable outcomes.

You’ll be a trusted advisor, shaping engagement strategies and leveraging AI tools to scale a personalised customer experience across a growing portfolio.

Qualifications

• Experience in customer success or account management in a B2B SaaS environment.
• Ability to drive adoption and expansion within mid-market to enterprise customers.
• Strong communication and stakeholder management across finance, operations, and leadership.

Responsibilities

• Onboarding & Implementation - Partner with new customers to ensure a smooth rollout of Weel. Build tailored onboarding plans, train teams, and set them up for early success.
• Customer Health & Adoption – Stay close to customers post-implementation to drive further adoption. Spot opportunities to improve workflows, automate processes, and embed Weel deeper into their operations. Leverage AI and modern tooling where it makes sense.
• Regular Business & Health Reviews - Run structured check-ins and reviews to measure ROI, share insights, and shape future goals.
• Expansion & Growth - Develop proactive expansion plans by identifying new departments, use cases, or features that deliver additional value.
• Advocacy & Storytelling - Champion your customers internally and help turn success stories into external advocacy - from testimonials and case studies to event participation.
• Cross-Functional Collaboration - Work closely with Sales, Product, Marketing, and Support to share feedback, influence roadmap priorities, and deliver an exceptional end-to-end customer experience.

Skills

Relationship building

Problem solving

Commercial acumen

B2B SaaS experience

Executive communication

Job description

WeeL is hiring a Customer Success Manager in Sydney to own a portfolio of mid-market customers and drive value from our spend management platform. You’ll guide onboarding, adoption, and expansion while partnering with Finance and Operations leaders to deliver measurable outcomes.

You’ll be a trusted advisor, shaping engagement strategies and leveraging AI tools to scale a personalised customer experience across a growing portfolio.