Customer Success Manager

Key Appointments (UK) Ltd; Wakefield Regional Council; Hybrid; AUD 54,000 - 76,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile phone

Company pension

Benenden Healthcare

Company events

Casual dress

Free on-site parking

Sick pay

Training and development

Hybrid working

Job summary

Key Appointments (UK) Ltd is recruiting a Customer Success Manager in Wakefield. You will manage customer accounts, be the main contact, and help clients maximise value from our SaaS platform and services.

You’ll build strong relationships, understand client needs, and support retention and growth. Hybrid working applies with some office presence in Wakefield.

Qualifications

• Full UK driving licence (no more than 6 points).
• Confident, professional communicator.
• Enjoys building genuine, long-term customer relationships.
• Organised and able to manage several priorities.
• Takes ownership of customer queries and follows through.
• Understands customer needs and can propose solutions.
• Good commercial awareness and desire to develop it.
• Comfortable using technology and learning new systems.
• Able to engage with customers at different levels.

Responsibilities

• Manage a portfolio of customer accounts, acting as the main point of contact.
• Build strong relationships and ensure high customer satisfaction.
• Help clients maximise value from Compliance365’s services and technology.
• Hold regular client meetings via Teams and face-to-face as needed.
• Coordinate projects, resolve queries and manage escalations.
• Produce service reports and identify opportunities for improvement.
• Support account retention and growth, identify opportunities for additional services.
• Collaborate with service delivery and sales teams to deliver a joined-up experience.

Skills

Account management

Customer success

Client relationship management

Service delivery

Tools

Microsoft Teams

Job description

Customer Success Manager | Wakefield
Full-time / Permanent | £28,000-£40,000 based on experience

Are you great with customers and naturally good at building relationships?

Pretend you have experience as an Account Manager, Customer Success Manager, Client Success Manager or Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service / customer experience (CX) role into account management.

We’re recruiting on behalf of a growing technology business based in Wakefield for a Customer Success Manager to develop strong, long-term relationships with its clients. You’ll be managing customer accounts, becoming a trusted point of contact and helping clients get the most from the company’s technology and services.

Salary & Benefits

• £28,000 - £40,000 salary, depending on experience.
• Company car, either from the start for experienced candidates or once a trainee is ready to attend face-to-face client meetings.
• Fuel card - mobile phone - company pension - Benenden Healthcare, with employee contribution - company events - casual dress - free on-site parking - sick pay
• Training and development.
• Hybrid working once established, with a minimum of 1.5 days per week in the Wakefield office.

What Will You Be Doing?

C365Cloud is an award-winning PropTech SaaS platform that helps organisations proactively manage their statutory compliance obligations. The platform is used across sectors including retail, healthcare, education, local government and housing.

• Manage a portfolio of customer accounts, acting as their main point of contact.
• Build strong relationships, understand client needs and ensure a high level of customer satisfaction.
• Help clients get the most from Compliance365’s services and technology.
• Hold regular client meetings, via Teams and face‑to‑face as experience develops.
• Coordinate projects, resolve queries and manage any service issues or escalations.
• Produce service reports and identify opportunities for improvement.
• Support account retention and growth, identifying opportunities for additional services.
• Work closely with the service delivery and sales teams to provide a joined‑up customer experience.

Who Are We Looking For?

There are two potential routes into this Customer Success Manager position.

You might already be working in customer service or customer support and be ready to take the next step.

Alternatively, you may already have experience as an Account Manager, Customer Success Manager, Client Success Manager, Customer Account Manager or Service Delivery Manager and be looking for a role where you can take greater ownership of customer relationships.

• Has a full UK driving licence (with no more than 6 points)
• Is a confident and professional communicator.
• Enjoys building genuine, long‑term customer relationships.
• Is organised and comfortable managing several priorities.
• Takes ownership of customer queries and follows things through.
• Can understand customer needs and think about appropriate solutions.
• Has good commercial awareness, or the ability and desire to develop it.
• Is comfortable using technology and learning new systems.
• Can build credibility with customers at different levels.

Experience within SaaS, software, PropTech, compliance or another technology‑led environment would be beneficial but isn’t essential.