Customer Success Manager

Jobtailor; Sydney; On-site; AUD 90,000 - 135,000; Full time

Job summary

Jobtailor is seeking a customer-focused professional to independently manage a portfolio of commercial clients across the APAC region, partnering with senior CSMs on complex accounts and leading onboarding. You will support renewals, maintain senior stakeholder relationships across security, risk and strategy, assist with platform configuration and API integrations, and contribute to internal playbooks.

Based in Sydney, you will attend the office 3 days per week and collaborate with regional

Qualifications

• 3–5 years in a customer-facing role in SaaS.
• Willing to develop technical knowledge of platform configuration and integration.
• Strong written and verbal communication skills for diverse audiences.
• Ability to manage multiple client relationships and priorities.
• Bachelor's degree or equivalent practical experience.
• Sydney-based or willing to relocate.
• Willing to attend the office 3 days per week.

Responsibilities

• Independently manage a portfolio of commercial clients across the APAC region, collaborating with senior CSMs on larger/complex accounts.
• Lead or support onboarding and training for new clients.
• Support renewal processes including preparation, proposals, and coordination.
• Maintain relationships with client stakeholders across security, intelligence, risk, and strategy.
• Monitor client usage and engagement, identify renewal/retention risks, escalate as needed.
• Relay client feedback and insights to internal teams.
• Support regional Sales with product demonstrations, trials, and technical onboarding.
• Assist with platform configuration and implementation for new/existing clients.
• Field and triage client technical queries, escalation as required.
• Contribute to internal documentation and best-practice playbooks.
• Develop technical proficiency in the Seerist product, including API integrations and data/feature-service concepts.

Skills

Customer Success

Account Management

SaaS Experience

Technical Communication

Geopolitical Concepts

Education

Bachelor's Degree

Tools

API Integrations

Platform Configuration

Data/Feature-Service Concepts

Job description

• Independently manage a portfolio of commercial clients across the APAC region, working alongside senior CSMs on larger or more complex accounts
• Lead or support onboarding and training for new clients
• Support the renewal process on assigned accounts, including preparation, proposal drafting, and coordination
• Maintain working relationships with client stakeholders across security, intelligence, risk, and strategy functions
• Monitor client usage and engagement, identify renewal or retention risks, and escalation as required
• Relay client feedback and insights to internal teams
• Support regional Sales by delivering product demonstrations, trials, and technical onboarding
• Assist with platform configuration and implementation for new and existing clients
• Assist in fielding and triaging client technical queries, escalating as required
• Contribute to internal documentation and best-practice implementation playbooks
• Develop technical proficiency in the Seerist product, including exposure to API integrations and data/feature-service concepts

Requirements

• Approximately 3-5 years' experience in a customer-facing role, such as customer success, account management, or technical/customer support, ideally within a SaaS environment
• Interest in technology, with willingness to develop technical knowledge of platform configuration and, over time, integration work
• Strong written and verbal communication skills, with the ability to convey both business and technical detail to varied audiences
• Ability to manage multiple client relationships and competing priorities
• Bachelor's degree or equivalent practical experience
• Familiarity with geopolitical, security, risk intelligence, or OSINT concepts is an advantage but not required
• Based in, or willing to relocate to, Sydney
• Ability to attend the office 3 days per week

Core Competencies

Demonstrates expertise in managing client relationships and onboarding processes within a SaaS environment, with a strong focus on technical proficiency in platform configuration and integration. Capable of effectively communicating complex technical details to diverse audiences while supporting sales initiatives and internal documentation.

Highest-signal resume keywords

• Customer Success Management
• SaaS Environment Experience
• Technical Proficiency in Platform Configuration
• Strong Written and Verbal Communication Skills
• Client Relationship Management

Hard Skills

• Client Onboarding
• Proposal Drafting
• API Integrations
• Data/Feature-Service Concepts
• Platform Configuration

Soft Skills

• Communication Skills
• Relationship Management
• Problem-Solving

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Geopolitical Concepts
• Security Intelligence
• Risk Intelligence
• OSINT Concepts