Customer Success Leader, Economics Intelligence Insights

Mastercard; St Leonards; On-site; AUD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Customer Success Manager for Economics Intelligence Solutions in Australia to partner with clients and drive measurable value. You will lead onboarding, deliver product demos, and ensure adoption of EI offerings across geographies.

You will coach customers, create insights, train users, and collaborate with product and sales teams to scale solutions. Strong communication, economics background, Excel/PowerPoint skills, and willingness to travel are essential.

Qualifications

• Bachelor’s degree in economics or commerce.
• Fluent English; other languages desirable.
• Strong client engagement and stakeholder management.

Responsibilities

• Build credible relationships with clients and internal stakeholders.
• Conduct product demos and training sessions.
• Create content and present insights in forums/read-outs.
• Engage users to maximize adoption and value of Mastercard EI solutions.
• Partner with product teams to develop new features for customers.
• Identify at-risk accounts and coordinate renewal strategies.

Skills

Customer engagement

Product-minded

Communication

Analytical thinking

Stakeholder management

Travel flexibility

Education

Bachelor’s degree in economics or commerce

Tools

Excel

PowerPoint

SQL

Python

Job description

Mastercard is seeking a Customer Success Manager for Economics Intelligence Solutions in Australia to partner with clients and drive measurable value. You will lead onboarding, deliver product demos, and ensure adoption of EI offerings across geographies.

You will coach customers, create insights, train users, and collaborate with product and sales teams to scale solutions. Strong communication, economics background, Excel/PowerPoint skills, and willingness to travel are essential.