Customer Success Lead

Care GP; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

CareGP is building the future of healthcare by enabling intelligent providers. We’re seeking a Customer Success Lead to work directly with our CEO to own customer success end to end—from onboarding to outcomes.

You will: lead onboarding for clinics, maintain ongoing health of the customer base, drive expansion, and ensure measurable results, not just usage. Ideal candidates have 3–6 years in customer-facing SaaS roles, startup experience, a sharp, fast, commercially minded mindset, and a track

Qualifications

• 3–6 years in customer-facing roles, ideally SaaS.
• Early stage to growth-stage startup experience.
• Sharp, fast, and commercially minded.
• Love building and delivering world-class customer service and results.

Responsibilities

• Own onboarding for new clinics, ensuring a smooth transition from day one.
• Own retention and ongoing health of your customer base.
• Own expansion within existing accounts as clinics see more value from the product.
• Own outcomes, making sure customers are actually getting results, not just using the product.

Skills

Customer success

SaaS experience

Startup experience

Ownership mindset

Job description

We're building the future of healthcare: enabling the first generation of intelligent healthcare providers. Backed by Y Combinator (YC) and Startmate (Blackbird), CareGP is one of the fastest-growing AI companies in the Primary Care space.

The Role

We're looking for a Customer Success Lead to work directly with our CEO and Founder and own customer success end to end: onboarding, retention, expansion, and outcomes.

What You'll Do

• Own onboarding for new clinics coming onto CareGP, making sure the transition is smooth from day one
• Own retention and the ongoing health of your customer base
• Own expansion within existing accounts as clinics see more value from the product
• Own outcomes, making sure customers are actually getting results, not just using the product

What We're Looking For

• 3–6 years in customer-facing roles, ideally SaaS
• Early stage to growth stage startup experience, and you enjoy this phase
• Sharp, fast, and commercially minded
• Love building, and delivering world-class customer service and results
• Frontline of AI in healthcare, real impact, not hype
• Build the CS function from 0 to 1
• Work with high-growth clinics transforming their operations
• Customer Obsession
• Speed
• Focus
• Ownership
• Long-term thinking

If you want to help define a category, not just join one, this is it.