Customer Solutions Specialist F&T - Wacol QLD

Bunnings; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount at Bunnings

Free OnePass membership

100+ exclusive team member benefits

12 weeks parental leave

Festive gifts and staff discounts

Career development opportunities

Job summary

Bunnings is seeking a Customer Solution Specialist - Frame & Truss in Brisbane to combine technical expertise with customer engagement, unlocking better outcomes for strategic customers. You’ll work with the Commercial & Trade team to deliver tailored frame, truss and flooring solutions.

You’ll engage high-value customers, develop solutions, and contribute to growth initiatives while collaborating with sales, manufacturing and operations.

Qualifications

• Solid experience within the Frame & Truss industry across design, estimating, sales or related technical functions.
• Strong knowledge of Frame & Truss and flooring systems, including the ability to interpret residential and commercial construction plans.
• Proven customer engagement, relationship management and stakeholder influencing skills.
• Experience identifying opportunities for value engineering, optimisation and commercially viable customer solutions.
• Strong negotiation, problem-solving and strategic planning capabilities.
• Relevant construction, structural design or Frame & Truss qualifications, or equivalent industry expertise.
• A commitment to safety, collaboration and delivering exceptional customer outcomes.

Responsibilities

• Identifying and engaging high-value customers who align with our growth plans and building long-term partnerships that create value for everyone involved.
• Understanding how customers operate and uncovering opportunities to improve efficiency, optimise designs and deliver tailored solutions.
• Supporting the successful onboarding of strategic customers and helping ensure a seamless experience from day one.
• Partnering with sales, manufacturing and operational teams to align customer requirements with business capability and deliver outstanding outcomes.
• Acting as a technical subject matter expert, sharing insights and supporting internal teams with specialist Frame & Truss knowledge.
• Providing market intelligence, customer insights and industry expertise that contribute to business planning, customer retention and future growth opportunities.
• Championing customer-focused improvements while balancing commercial outcomes and operational effectiveness.

Skills

Frame & Truss design

Customer engagement

Value engineering

Negotiation

Problem solving

Strategic planning

Safety commitment

Education

Frame & Truss qualifications

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

If you’re passionate about the building industry and enjoy combining technical expertise with customer engagement, this is an opportunity to have a genuine impact. As a Customer Solution Specialist - Frame & Truss, you’ll become the trusted expert helping strategic customers unlock better outcomes through innovative frame, truss and flooring solutions while partnering closely with our Commercial & Trade team.

You’ll work across customer engagement, solution development, value engineering and business growth initiatives, helping customers succeed while supporting sustainable growth for Bunnings. We’re building the best…Our team makes it happen.

This is a role where your industry knowledge, relationship-building skills and commercial thinking will be valued every day. You’ll join a collaborative team committed to Inspiring you to give it a red hot go, with plenty of opportunities to broaden your expertise and influence meaningful outcomes for customers and colleagues alike.

What’s involved

• Identifying and engaging high-value customers who align with our growth plans and building long-term partnerships that create value for everyone involved.

• Understanding how customers operate and uncovering opportunities to improve efficiency, optimise designs and deliver tailored solutions.

• Supporting the successful onboarding of strategic customers and helping ensure a seamless experience from day one.

• Partnering with sales, manufacturing and operational teams to align customer requirements with business capability and deliver outstanding outcomes.

• Acting as a technical subject matter expert, sharing insights and supporting internal teams with specialist Frame & Truss knowledge.

• Providing market intelligence, customer insights and industry expertise that contribute to business planning, customer retention and future growth opportunities.

• Championing customer-focused improvements while balancing commercial outcomes and operational effectiveness.

About You

You’ll thrive in a collaborative environment where teamwork, integrity and open communication are valued. You’re naturally curious, commercially aware and comfortable influencing stakeholders across different levels of the business. Whether you’re working through a technical solution, supporting a customer conversation or identifying a growth opportunity, you approach every challenge with professionalism and a focus on outcomes.

What you’ll need

• Solid experience within the Frame & Truss industry across design, estimating, sales or related technical functions.

• Strong knowledge of Frame & Truss and flooring systems, including the ability to interpret residential and commercial construction plans.

• Proven customer engagement, relationship management and stakeholder influencing skills.

• Experience identifying opportunities for value engineering, optimisation and commercially viable customer solutions.

• Strong negotiation, problem-solving and strategic planning capabilities.

• Relevant construction, structural design or Frame & Truss qualifications, or equivalent industry expertise.

• A commitment to safety, collaboration and delivering exceptional customer outcomes.

You’ll be part of a workplace where you’ll feel like you belong

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.