Customer Solutions Coordinator

Aussie Broadband; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Merchandise allowance

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers with internal teams, ensuring smooth delivery of telco voice and data solutions. You will manage contracts, service delivery, and act as a trusted contact for customers and partners.

This permanent role emphasizes coordination, problem-solving, and relationship-building to create exceptional customer experiences. Bring 3+ years in telco customer service and a proactive mindset to our collaborative team.

Qualifications

• 3+ years in customer service or solutions coordination in telecoms.
• Experience coordinating voice and data services and service delivery.
• Strong communication with customers and stakeholders.
• Experience working with suppliers and partners to keep projects on track.

Responsibilities

• Coordinate telco voice and data customer solutions end-to-end.
• Manage contracts and oversee service delivery with suppliers.
• Act as the main point of contact for customers and stakeholders.
• Write clearly for different audiences and keep multiple priorities aligned.

Skills

Telco expertise

Customer service

Coordination

Stakeholder management

Written communication

Time management

Adaptability

Problem solving

Independent work

Tools

HPBX

SIP Trunks

NBN

Fibre

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

About The Role

As a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential, as you'll be coordinating voice-related customer solutions, managing service delivery activities, and acting as a trusted point of contact for customers and stakeholders.

This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You'll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track.

If you're organised, adaptable and customer focused, this is an opportunity to make a meaningful impact within a collaborative team.

What You'll Do

You’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. You’re curious, adaptable, and love learning new things to help you grow and support your team.

• A warm and approachable communication style with exceptional interpersonal skills
• Proven experience delivering outstanding customer service (around three years)
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• A knack for problem-solving and thinking proactively
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies
• Knowledge of telco and data services is essential

What You'll Bring

As a Customer Solutions Coordinator, you’ll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. You’ll work closely with customers, sales teams, and technical experts to make sure solutions are delivered seamlessly and with heart.

• Demonstrated experience across telco voice and data services, including HPBX, SIP Trunks, NBN and Fibre solutions
• Strong troubleshooting and problem-solving skills, with a proven ability to resolve customer enquiries and deliver high-quality service outcomes
• A warm and approachable communication style with exceptional interpersonal skills
• Strong organisational and time management skills that keep things running smoothly
• Ability to write clearly for different audiences
• Comfortable working on your own while contributing to a supportive team environment
• Quick to learn and flexible when things change
• Familiarity with project management methodologies

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance