Customer Solutions Assistant Team Leader Miranda

Vodafone Australia; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package with uncaps

SIM plan with unlimited calls/texts

Wellbeing programs

Additional leave benefits

Training support

Career progression opportunities

Job summary

Vodafone Australia is seeking a Customer Solutions Assistant Team Leader to help run daily store operations in a dynamic retail environment. You will support merchandising, product launches and lead a team to achieve sales goals while delivering exceptional customer experiences.

Ideal candidates will have 3+ years in sales or customer experience in telecoms, with prior management experience preferred and a willingness to work a rotating 5/7 roster, including weekends and public holidays.

Qualifications

• 3+ years of sales and/or customer experience in telecommunications or a related industry.
• Prior management experience is preferred.
• Availability across 5 days on a 7-day rotating roster, including weekends and public holidays, with 4 days of training.

Responsibilities

• Lead the store daily in partnership with the store manager.
• Assist with merchandising and product launches to meet sales objectives.
• Coach and encourage the team to deliver personal customer experiences that count.

Skills

Leadership

Sales experience

Communication

Coaching

Customer advocacy

Job description

Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team!

Our Customer Solutions Assistant Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world’s largest Telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.

In this role, you’ll partner with a store manager in leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives. You won’t be in this alone we offer amazing training experiences that will set you up for leadership success. You’ll gain valuable experience coaching and encouraging your team to give our customers personal experiences that count. You will need to have availability across 5 days on a 7-day rotating roster, including weekends, peak trade days and public holidays and be available to complete 4 days of virtual and in person training.

What you offer:

• You are a passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Excellent communication and leadership skills
• Three or more years of sales and/or customer experience in telecommunications or a related industry
• Prior management experience is preferred
• The ability to collaborate with key stakeholders on initiatives beyond store walls
• Most importantly you will be a customer champion delivering great customer experiences, driving awareness of a customer centric culture

What we offer:

• Competitive salary package with uncapped earning potential and generous loading rates
• SIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill again
• Access to wellbeing programs and exclusive discounts
• Additional leave benefits, include charity leave, thank you leave, additional ‘your’ leave and gender affirmation leave
• Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
• Exciting opportunities to further your career into a leadership role or head office position such as our ‘Future you’ program that supports the development of your skills and career aspirations

To be considered for this role, you must hold ongoing, unrestricted Australian work rights.