Customer Solutions Advisor - Part Time - Preston

Vodafone Australia; City of Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Competitive salary

SIM plan with unlimited calls/data

Wellbeing and various leave benefits

In-depth tech training

Career progression through Future you"

Job summary

Vodafone Preston is seeking a Customer Solutions Advisor for a part-time role. You will be a customer champion, helping people connect with technology and get the best value and advice.

Join us with a minimum of 15.25 hours across at least 3 shifts, across 7 days a week. We offer training to level up in a dynamic tech environment and opportunities to grow into leadership roles or head office programs.

Qualifications

• Excellent communication and enthusiasm for helping customers
• Adaptable and eager to learn about technology and devices

Responsibilities

• Assist customers with devices, accessories and lifestyle solutions.
• Provide the best value solutions to fit customers' needs and budgets.
• Help customers troubleshoot technical queries and use the Vodafone app confidently.

Skills

Communication

Customer service

Job description

Customer Solutions Advisor - Part Time - Preston

At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect - this is what drives us to do good work.

What you’ll be doing

You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.

If you are someone who naturally finds solutions and thrives on connecting with people, you’ll fit right in. You’ll be ensuring customers receive the best value and the best advice.

On any given day, you could find yourself:

• In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
• Providing the best value solutions for our customers to fit their lifestyle.
• Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.

Not a tech expert? Don’t worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

Sounds good right?

Who are we looking for?

You bring a spark of joy and enthusiasm to every customer interaction. You’re an excellent communicator, adaptable, and excited about technology—someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.

Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you.

What can we offer?

With us, you’ll enjoy flexibility, friendly teammates, and great rewards.

• Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
• Never pay a phone bill again - We’ve got you covered with a SIM plan with unlimited calls, texts and data.
• We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
• In-depth training on all the latest tech as well as on topics like leadership and coaching.
• Exciting opportunities to further your career into a leadership role or a head office position through our widely popular 'Future you' Intern and Work Experience programs.

We welcome applicants from a range of backgrounds.

We believe in the power of people and collaboration. Let’s be bolder and better, together! So go on; Make your Move to Vodafone.

Next Steps

To be considered for this role, you must hold ongoing, unrestricted Australian work rights.

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