Customer Solutions Advisor - Part Time - Helensvale

Vodafone Australia; Gold Coast City; On-site; AUD 35,000 - 48,000; Part time

Benefits offered by this job

Competitive pay and bonuses

SIM plan with unlimited calls/texts &デ

Volunteer, parental and gender-affirm/

5 days additional leave

In-depth product & tech training

Future you leadership & internship/tra

Job summary

Vodafone Australia is seeking a Customer Solutions Advisor for a part-time role in Helensvale on the Gold Coast. You will act as a customer champion, helping people connect and navigate technology in daily life, with training provided to level up knowledge in a dynamic industry.

You’ll engage with customers to understand needs, offer value-based solutions, and guide them through app usage and troubleshooting while earning incentives and enjoying flexible hours in a supportive team environment.

Qualifications

• Excellent communicator with strong interpersonal skills and a positive attitude.
• Ability to adapt to a fast-paced retail environment and learn new technology.
• Keen interest in gadgets and trends with a customer-first mindset.

Responsibilities

• Assist customers by understanding needs and recommending Vodafone products and services.
• Troubleshoot basic technical queries and guide customers to use the Vodafone app.
• Provide value-driven solutions and ensure customers receive the best advice and experience.

Skills

Customer service

Communication

Tech-savvy

Tools

POS systems

Job description

Customer Solutions Advisor - Part Time - Helensvale

At Vodafone, you could say we do ‘retail’ a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.

What you’ll be doing

You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.

If you are someone who naturally finds solutions and thrives on connecting with people, you’ll fit right in. You’ll be ensuring customers receive the best value and the best advice.

On any given day, you could find yourself:

• In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
• Providing the best value solutions for our customers to fit their lifestyle.
• Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.
• Not a tech expert? Don’t worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

Sounds good right?

Who are we looking for?

You bring a spark of joy and enthusiasm to every customer interaction. You’re an excellent communicator, adaptable, and excited about technology someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.

What can we offer?

With us, you’ll enjoy flexibility, friendly teammates, and great rewards.

• Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
• Never pay a phone bill again – We’ve got you covered with a SIM plan with unlimited calls, texts and data.
• We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
• In-depth training on all the latest tech as well as on topics like leadership and coaching.
• Exciting opportunities to further your career into a leadership role or a head office position through our widely popular ‘Future you’ Intern and Work Experience programs.

Don’t meet every single requirement? We’re ok with that. At Vodafone we recognise that what may make you different, makes the difference!

To be considered for this role, you must hold ongoing, unrestricted Australian work rights.

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