Customer Solutions Advisor

Allscreens Nationwide Ltd; Perth; On-site; AUD 28,000 - 31,000; Part time

Benefits offered by this job

36 days annual leave

Pension scheme up to 12%

Flexible working hours

Healthcare plan

Job summary

Caledonia Housing Association in Perth is seeking a Customer Solutions Advisor for a part‑time, 15‑hour week, fixed‑term maternity cover. The role blends home working with office‑based work at the Perth office under a hybrid pattern.

You will handle customer enquiries across phone, face‑to‑face, email, IT portals and social media, diagnosing and delivering solutions with our ethos of simplicity and care. Salary £33,665–£37,324 pro rata, closing date 30 August 2026, interviews the week of 31

Qualifications

• Previous customer service experience.
• Ability to handle enquiries across multiple channels (phone, face‑to‑face, email, portals, social media).
• Diagnose issues and implement solutions with a customer‑first approach.

Responsibilities

• Take first contact for Caledonia customers and respond via multiple channels.
• Diagnose requests and implement solutions based responses.
• Support a range of internal departments and customers within a hybrid Perth office.

Skills

Customer Service

Multi-channel Support

Communication

Problem Solving

Job description

Job Title: Customer Solutions AdvisorLocation: Perth Office (Hybrid Working pattern)Contract: 12 Months Fixed Term (Maternity Leave Cover)Hours: 15 hours per week Salary: £33,665 - £37,324 (Pro Rata salary - £14,428 - £15,996 per annum)Closing Date: Midnight on Sunday 30 August 2026Interviews: Week Commencing 31 August 2026

An opportunity to make a positive impact on peoples’ lives and community.

AwardedHousing Association of the Year 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for.

Our vision is to provide“homes and communities that make lives better”.

We are committed to providinghigh qualityaffordable housing, building new homes and transforming customer services.

Caledonia Housing Group provide services to over 5,300 homes andin excess of2,000 private owners across 8 local authority areas.

About the Role

About the RoleWe are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor. This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers.

You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries. You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests. You will work with a range of contact channels including telephone, face to face, email, IT portals and social media. This engagement experience embodies our ethos of “Keep it simple, Keep it personal and Make it right”.

A place where everyone can thriveThe Customer Solutions Advisor is a hybrid role, combining home working with office-based working at our Caledonia Group office in Perth. This is a part-time position working 15 hours throughout the week.

Benefits

you will enjoy a fantastic range of benefits:

• 36 days annual leave, increasing with service
• Promotion of work-life balance and flexi-time system
• Sector-leading pension scheme with employer contributions of up to 12%
• Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work
• FREE membership of a healthcare cash plan, including cover for dependents
• Paid Volunteering Day
• Wellbeing services offering support and confidential advice when you need it most

Equality & Inclusion

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.

A registered charity no: SC013988.

The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.