Customer Services Representative - Infringements

Orikan; City of Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted parking

Job summary

Orikan in Melbourne is seeking a Customer Service Representative for full-time and casual roles within the Call Centre and Customer Service team. You will assist with inquiries related to parking infringements, offering clear guidance and professional support to help customers navigate complex regulations.

Your responsibilities include delivering courteous service, recording call summaries in the CRM, and guiding customers through payment options while adhering to privacy and statutory

Qualifications

• Minimum call centre experience required.
• Ability to handle enquiries about parking infringements.
• Excellent written and verbal communication skills.
• Professional phone manner in distressed situations.

Responsibilities

• Deliver accurate, courteous customer service in line with policies and legislation.
• Facilitate debt clearance by offering payment options and resolving notices.
• Advise the public on rights and obligations under relevant Acts.
• Provide guidance on Council processes to diverse stakeholders.
• Accurately record call summaries in the CRM to maintain case histories.

Skills

Call centre experience

Customer service

Telephone manners

Job description

Posted: 01/09/2026

Closing Date: 01/10/2026

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Call Centre and Customer Service

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

About the Role:

We're hiring for full-time and casual positions - if you're building your career or balancing other commitments, we've got a role that fits your lifestyle!

As a Customer Service Representative, you'll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

• Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
• Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
• Advise the public on their rights and obligations under relevant Acts
• Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
• Accurately record call summaries in the CRM to maintain detailed case histories

Desired Skills and Experience

What We're Looking For:

• Availability across a Monday to Friday roster, between 8am to 7pm AEDST, then changes to 8am to 6pm when daylight savings ends.
• A strong customer service orientation and a genuine desire to help
• Excellent written and verbal communication skills
• A professional phone manner, especially when supporting distressed or difficult clients
• Well-developed negotiation, problem-solving, and decision-making abilities
• Confidence using multiple computer systems simultaneously
• Energetic, enthusiastic, and able to work independently
• Previous call centre experience is a must!

What's In It For You?

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more!

• Employee recognition program
• Values-led culture with a collaborative team
• Discounted parking at DFO South Wharf
• Flexible work arrangements after probation