Customer Services Officer -Pool

I Work For Sa; Adelaide; On-site; AUD 57,000 - 58,000; Part time

Benefits offered by this job

Free entry to DEW managed Parks

Salary Sacrifice Benefits

Employee Assistance Program (EAP)

Fitness Passport Program

Meaningful and rewarding career

Job summary

The Department for Environment and Water is seeking a Casual Customer Services Officer to deliver quality visitor experiences at key sites in South Australia. You will provide visitor information, manage bookings and products, and assist with maintenance of park facilities.

Ideal candidates have strong customer service skills, cash handling experience, and proficiency with MS Office and POS systems. Flexibility for casual hours, weekends and holidays is required.

Qualifications

• Experience in customer service and information provision.
• Experience in cash handling and accurate revenue accounting.
• Experience using Microsoft Office and POS systems.
• Ability to communicate clearly with the public and staff.

Responsibilities

• Maintain park facilities and visitor areas.
• Convey services and purpose of work area to customers clearly and respectfully.
• Deliver quality visitor information and manage park bookings and products.

Skills

Customer service

Information provision

Cash accounting

Communication

Teamwork

Initiative

Conflict resolution

Administration

Tools

Microsoft Office

Point of sale (POS) systems

Web-based applications

Job description

Department for Environment and Water
Job reference: 860864
Location: 5052 - BELAIR
Job status: Casual
Eligibility: Open to Everyone

About the Role:

The Customer ServicesOfficer delivers quality visitor experiences at key sites, throughthe provision of visitor information, site interpretation and themanagement of park bookings and products. The role is alsoresponsible for the maintenance and minor repair of visitorfacilities in the recreational areas of the park. The incumbentwill need to be motivated and enthusiastic with outstandingcustomer service skills to deliver information in a confident andfriendly manner to visitors in relation to National Parks. Workingin a team, the Customer Service Officer is required to possessexcellent organisational skills and deliver a high level ofcustomer service.

Multiple Positions:

What can we offer you!

• Working in an organisation that is contributing tosignificant environmental outcomes in the great state of SouthAustralia!
• Be part of a fun, collaborative and supportive team.
• Free entry into DEW managed Parks in South Australia.
• Salary Sacrifice Benefits.
• Access to our Employee Assistance Program (EAP).
• Access to our Fitness Passport Program.
• Meaningful and rewarding career.

Contract:
This is a recruitment pool and applicants may be offered a positionbased on organisational needs.

Essential Criteria (includingqualifications):

• The role is required to contribute to maintenance of thepark and its visitor facilities.
• Ability to convey services and purpose of work area tointernal and external customers in a clear and respectfulmanner.
• Experience and proven ability to complete accurateaccounting of cash and other revenue.
• Experience in customer service, particularly informationprovision.
• Experience in administration including the use of MicrosoftOffice, point of sale systems and web-based applications.
• Proven ability to communicate effectively with the generalpublic and staff and is customer service focused with effectiveconflict resolution skills.
• Ability to demonstrate a high level of personal andorganisational skills with the ability to use initiative andapply sound judgement.
• Ability to work both unsupervised and in a teamenvironment.
• Ability to work with minimal supervision and followprocedures.
• A current class “C” driver’s licence and willingness andability to safely operate a 4wd is essential.

Special Conditions:

• May be required to participate in emergency preparedness,response and recovery activities required by governmentagencies.
• You must be an Australian citizen, permanent resident, orprovide evidence that you hold a valid working visa that allowsyou to work in Australia without restrictions.
• The Department for Environment and Water is committed toproviding a safe environment to all children and young peoplewho access our services and visit our sites. This rolerequires candidates to provide a valid Working with ChildrenCheck which must be renewed every five years before expiry. DEWwill cover the cost of renewal.
• This role requires candidates to provide a NationallyCoordinated Criminal History Check which must be renewed everythree years before expiry. DEW will cover the cost ofrenewal.
• The incumbent may work on a casual basis including schoolholidays, public holidays and weekends, for which a penaltywill apply.
• Wearing a company uniform during working hours and/or whenrepresenting the department is mandatory.

A successful applicant who is not currently employed by theDepartment for Environment and Water will be required to have anoriginal photo identification document sighted and provide a validNationally Coordinated Criminal History Check (NCCHC) issued withinthe last 12 months. This information must be supplied by allapplicants who are shortlisted for interview.

Remuneration:

GSE2 $41.31 min - $41.73 max per hour, inclusive 25% casual loadingin lieu of annual leave and sick leave

Enquiries to:
Flynn Balshaw, Senior Ranger
[e-mail]
Mobile: [phone]

The Department for Environment and Water is committed tobuilding a diverse and inclusive workplace. We encourageapplications from people with diverse backgrounds including allages and gender identities, Aboriginal and Torres Strait Islander,people with disability, culturally and linguistically diverse andLGBTIQA+.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.