Customer Services Manager - Assessment Services

at; Gold Coast City; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading apprenticeship service provider located in Queensland is seeking a dedicated Team Leader to manage Assessment Service Consultants. This role involves leading a dynamic team to ensure high standards of service while preparing reports necessary for the program. Ideal candidates will possess strong leadership and communication skills, along with an understanding of the VET sector. The position offers flexible working arrangements and a range of employee benefits.

Benefits

Flexible working arrangements

Fully maintained company car

14 weeks paid parental leave

Exclusive discounts on health insurance

Employee Assistance Program

Qualifications

• Outstanding leadership and people management skills.
• Experience in reallocating and prioritizing workloads.
• Ability to identify skills gaps and support team members.

Responsibilities

• Lead and manage a team of Assessment Service Consultants.
• Prepare and submit accurate reports under the program.
• Partner with internal and external customers.

Skills

Leadership skills

Customer service

Team management

Professional communication

Understanding of VET sector

Report preparation

Education

Career development qualifications

Job description

The Opportunity

Based from the Gold Coast or Brisbane office locations. This is your opportunity to work for our Apprenticeship Connect Provider (ACP) Division, Australia's largest single provider.

Reporting to the Manager – Assessment Services, you will be responsible for leading, supporting and driving a team of motivated and passionate Assessment Service Consultants to ensure a consistently high standard of customer service, and Assessment Services, to Employers and Apprentices as they provide comprehensive pre-commencement guidance and support to apprentices and employers.

While managing a dynamic team, this role will also be responsible for the preparation and submission of accurate and reliable reports and other documentation required under this program.

Guided by MEGT’s Purpose and Values, this customer centric role will closely partner and collaborate with a variety of internal and external customers to support businesses and communities and in turn to create employment solutions that change lives for the better.

MEGT's core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!

About you

This role is ideal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including:

• Outstanding leadership and people management skills, with a desire to engage and empower others
• Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines
• Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required
• Demonstrated experience in formulating and delivering accurate and timely reports and presentations
• Professional written and verbal communication skills
• Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector
• Career development qualifications and experience in, or an understanding of, recruitment practices is desirable
• Driver’s Licence and ability to travel

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

Benefits

• Flexible working arrangements
• Fully maintained company car
• 14 weeks paid parental leave
• Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at [email protected] or on 1300 634 863.