Customer Service Team Member - Timberyard Department

bunnings; Melbourne; On-site; AUD 33,000 - 46,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave 12w

Staff events

Job summary

Bunnings Eltham in Melbourne's metro area is hiring a Full-time Customer Service Team Member in the Timberyard Department. You will provide friendly service to builders and trade customers, merchandise stock, and coordinate deliveries while loading and unloading trucks.

This role offers hourly pay at $28.64+, with a genuine team environment and opportunities to learn across store operations. We value enthusiasm, reliability and a willingness to work flexible hours including weekends.

Qualifications

• Genuine passion for customer experience with energy and enthusiasm.
• Able to confidently interact with customers.
• Willing to learn about products and services.
• Ability to work flexible hours including late nights, early mornings and weekends.

Responsibilities

• Provide friendly and helpful service to our customers, which include builders and trade specialists.
• Merchandise and replenish products.
• Pick and pack customer orders.
• Organise deliveries and ensure customer orders are dispatched in full and on time.
• Load and unload products on delivery trucks.

Skills

Customer service orientation

Communication skills

Teamwork

Flexibility

Job description

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

About the role:

Bunnings Eltham are seeking a Full-time Customer Service Team Member to join their team! This position is based in the Timberyard Department. A Timberyard team member provides friendly service to builders and trade customers while merchandising and replenishing stock, picking and packing orders, organising timely deliveries, and safely loading and unloading products from trucks. We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role.

What's involved:

• Provide friendly and helpful service to our customers, which include builders and trade specialists
• Merchandise and replenish products
• Pick and pack customer orders
• Organise deliveries and ensure customer orders are dispatched in full and on time
• Load and unload products on delivery trucks

Who we're looking for:

We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!

You'll need:

• A genuine passion for customer experience with energy and enthusiasm
• To be able to approach, connect and confidently interact with customers
• An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail] .

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a poli

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.