Customer Service Team Member - Replenishment

Bunnings Group; Gold Coast City; On-site; AUD 33,000 - 46,000; Part time

Benefits offered by this job

Team discount

OnePass membership

Exclusive team member benefits

Paid parental leave

Festive gifts

Cafe discounts

Travel opportunities

Job summary

Bunnings is hiring for a part-time role on the Gold Coast, offering an adult pay rate of $28.64 per hour for ages 18+. The position covers afternoons and evenings across the week, with opportunities to learn about products and assist customers throughout the store. Forklift, walkie stacker, or electric pallet jack experience is encouraged.

Join a team that prioritizes customer experience, stock management and friendly checkout service, all within a diverse, inclusive workplace with strong values.

Qualifications

• Must be able to engage and interact confidently with customers
• Strong focus on delivering a great in-store experience
• Comfortable learning about products and services and helping across store areas
• Act with integrity and follow safety practices
• Able to work flexible hours including afternoons, nights and weekends

Responsibilities

• Provide customers with the best in-store experience
• Manage stock efficiently and keep the workspace clean
• Serve at checkout with a friendly, helpful attitude

Skills

Customer service

Communication

Willingness to learn

Integrity & safety

Flexible hours

Job description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

Benefits

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

About the role

Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it’s finding the right product or sharing expert tips, our team is here to help every step of the way. We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role. It is a part-time role, available to work afternoons and evenings throughout the week. Candidates with forklift, walkie stacker, or electric pallet jack experience are encouraged to apply.

Responsibilities

• Provide our customers with the best experience across the store
• Manage stock efficiently while keeping the workspace clean and tidy
• Serve customers with a smile at our checkout registers

Who we’re looking for

We’re looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!

You’ll need

• A genuine passion for customer experience with energy and enthusiasm
• To be able to approach, connect and confidently interact with customers
• An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

We’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

If you’ve got the experience, skills, and drive to grow – but don’t quite nail every part of the job description – we still want to hear from you.

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us: Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.