Customer Service Team Member

The Good Guys; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts across JB Hi-Fi Group

12 weeks paid parental leave

Hybrid working options for eligible rô

Employee Assistance Program

Doing Good workplace giving

Job summary

The Good Guys in Sydney is seeking a Customer Service Team Member to deliver exceptional service in-store and support a sales-focused culture. You will handle day-to-day store administration, cash and multi-channel fulfilment while contributing to a positive customer experience.

Join a team with strong training, generous discounts across the JB Hi-Fi Group, and flexible working options for eligible roles. A great place to grow with a trusted brand focused on family value and service excellence.

Qualifications

• Customer-first approach guiding all actions.
• Consistently achieves results under pressure.
• Uses feedback and reflection to improve strengths.

Responsibilities

• Deliver store administration per procedures.
• Handle cash and tendering.
• Manage multi-channel fulfilment and stock integrity.
• Handle telephone enquiries.
• Support marketing and promotions.
• Contribute to financial performance via inventory control.
• Resolve customer complaints and queries.
• Support brand and store presentation.
• Pursue ongoing sales skills and product knowledge.

Skills

Customer focus

Drives results

Self-awareness

Job description

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys

– begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including:
• Cash handling and tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries
• Marketing and promotional activity
• Contribute to financial performance through effective inventory management and management of controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Additional Information

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.