Customer Service Team Member

The Good Guys; Central Coast Council; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Parental leave

Hybrid working

Job summary

The Good Guys is seeking a Customer Service Team Member to support store operations and sales growth. You will assist with cash handling, stock integrity, multi‑channel fulfilment, and customer inquiries while contributing to marketing efforts and store presentation.

Join a team that values customer care, quality service, and continuous learning, with opportunities across our 100+ store network and hybrid working options for eligible roles.

Qualifications

• Customer-first approach in all interactions.
• Consistently meets targets under pressure.
• Seeks feedback and improves performance.

Responsibilities

• Deliver store administration and handle cash and tendering.
• Manage store multi-channel fulfilment and stock integrity.
• Handle telephone management and enquiries.
• Support marketing and promotional activity.
• Contribute to financial performance through inventory control.
• Manage all sales channel fulfilment following procedures.
• Collaborate to deliver a consistent store and channel experience.
• Enhance brand and store presentation through merchandising.
• Continuously develop sales skills and product knowledge.

Skills

Customer focus

Drives results

Self-awareness

Job description

About The Good Guys

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group.
• Fantastic discounts across the JB Hi‑Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions.
• Manage store multi‑channel fulfilment and maintain stock integrity.
• Handle telephone management and enquiries.
• Support marketing and promotional activity.
• Contribute to financial performance through effective inventory management and control of expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively to deliver a consistent positive store and channel experience, and effectively resolve customer complaints and queries.
• Contribute to The Good Guys brand and store experience through quality merchandising, in‑store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

• Customer Focus – Does everything through the eyes of the customer.
• Drives Results – Consistently achieves results, even under tough circumstances.
• Demonstrates Self‑Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.