Customer Service Specialist, Strategic Accounts

DSV Road GmbH; Lake Hume Village; On-site; AUD 60,000 - 100,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Kundenservice-Spezialisten für strategische Konten im Bereich Luft- und Seefracht. Diese Rolle erfordert die Verantwortung für die gesamte Abwicklung von Import- und Exportdienstleistungen, insbesondere für Kunden in der Öl- und Gasindustrie. Sie werden eng mit einem talentierten Team zusammenarbeiten, um sicherzustellen, dass alle Anforderungen der Kunden erfüllt werden und die Effizienz der Abläufe gewährleistet ist. Wenn Sie eine Leidenschaft für Kundenservice und eine starke Fähigkeit zur Problemlösung mitbringen, ist dies die perfekte Gelegenheit für Sie, Teil eines innovativen und vielfältigen Teams zu werden.

Qualifications

• Erfahrung im Bereich Luft- und Seefracht, vorzugsweise im Öl- und Gassektor.
• Fähigkeit, Aufgaben effizient innerhalb enger Fristen zu planen und durchzuführen.

Responsibilities

• Verantwortlich für die Abwicklung des Kundenservices und der Abläufe für wichtige Kunden.
• Aufbau und Pflege starker Beziehungen zu Kunden und Lieferanten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Operative Fähigkeiten

Zahlenverständnis

Problemlösungsfähigkeiten

Tools

CargoWiseOne

Job description

Purpose: Used to share consent across domains.

Data Processor: BIG-IP, F5

Purpose: Supports the website's technical functions.

Provider: performancemanager.successfactors.eu

Purpose: Supports the website's technical functions.

Purpose: Supports the website's technical functions.

Data Processor: New Relic

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Supports the integration of a third-party platform on the website.

Name: 79f08280-5c63-4331-b04d-fb6f39afda51

Provider: 7549cd4666b647f5bb9482fa29eaa80d.svc.dynamics.com

Purpose: Supports the website's technical functions.

Purpose: Required for the website to perform properly.

Purpose: Supports the website's technical functions.

Name: 319af4c0-e197-4de9-8a9b-fe98c8a2ca04

Provider: 7549cd4666b647f5bb9482fa29eaa80d.svc.dynamics.com

Data Processor: New Relic

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Supports the website's technical functions.

Purpose: Required for the website to perform properly.

Purpose: Required for the website to perform properly.

Purpose: Required for the website to perform properly.

Purpose: Required for the website to perform properly.

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Supports the website's technical functions.

Purpose: Collects information about the website and its contents for reporting and security purposes.

Purpose: Supports the website's technical functions.

Purpose: Required for the website to perform properly.

Purpose: Supports the website's technical functions.

Purpose: Supports the functions of a "Content Management System" to ensure that the website works properly.

Purpose: Supports the website's technical functions.

Purpose: Supports the website's technical functions.

Purpose: Supports the functions of a "Content Management System" to ensure that the website works properly.

Purpose: Used to embed third-party news media content to the website.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Supports the website's technical functions.

Purpose: Ensures the website and application security.

Purpose: Collects information about the users and their activity on the website, which is used to deliver personalized customer service and content.

Purpose: Supports the website's technical functions.

Purpose: Ensures the website and application security.

Purpose: Collects information about the users and their activity on the website for analytics and reporting purposes.

Purpose: Collects information about the users and their activity on the website for analytics and reporting purposes.

Purpose: Collects information about the users and their activity on the website for analytics and reporting purposes.

Purpose: Collects information about the users and their activity on the website for analytics and reporting purposes.

Purpose: Collects information about the users and their activity on the website for analytics and reporting purposes.

Data Processor: Facebook

Data Processor: Google Marketing Platform

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the user across different channels and devices.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Data Processor: Google Marketing Platform

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the user across different channels and devices.

Purpose: Supports the integration of a third-party platform on the website to deliver targeted advertising.

Purpose: Remember your recent searches, your previous interactions with an advertiser's ads, or search results, and your visits to an advertiser's site to show you customized ads on Google.

Purpose: Collects information about the users and their activity on the website through embedded video players with the purpose of delivering targeted advertising.

Purpose: Collects information about the users and their activity on the website through embedded video players with the purpose of delivering targeted advertising.

Purpose: Collects information about the users and their activity on the website. The Information is used to track and analyze user behavior, to meet the individual user needs and to deliver targeted advertising.

Purpose: Collects information about the users and their activity on the website. The Information is used to track and analyze user behavior, to meet the individual user needs and to deliver targeted advertising.

Purpose: Collects information about the users and their activity on the website. The Information is used to track and analyze user behavior, to meet the individual user needs and to deliver targeted advertising.

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the users across the web.

Purpose: Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the users across the web.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Purpose: Supports online marketing by collecting information about the users to promote products through partners and other platforms.

Data Processor:

Purpose:

Data Processor Privacy Policy:

Expiry: a year

Provider: www.dsv.com

Data Processor:

Purpose:

Data Processor Privacy Policy:

Expiry: a year

Name: cookiepolicy

Strictly necessary

Functional

Statistical

Marketing

• Customer Service Specialist, Strategic Accounts

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Strategic Accountsin Melbourne.

The position is responsible for handling end-to-end import and export customer service and operations for key clients within the Oil & Gas and Mining verticals – from liaising with customers & suppliers in an effective and timely manner whilst directing, compiling, and completing the necessary documentation, to arranging transport and final invoicing all while meeting the clients’ specific requirements. This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements to ensure operational efficiency, diligence, and compliance.

Your typical day at DSV:
• Work together with Strategic Accounts team to ensure quality and accuracy of work delivered.
• Establish and maintain strong relationships with our clients, suppliers and service providers both locally and overseas.
• Ability to plan and prioritize tasks according to specific client requirements and/or deadlines.
• Implement process improvements and efficiencies in the day to day operations.
• Support the Team Lead with day-to-day activities, and other reasonable tasks and projects as required
• Plan and prioritize shipments from the relevant CargowiseOne workbenches to achieve milestone requirements, designated KPIs and deadlines.
• Ability to problem solve operational issues under pressure with a range of stakeholders including but not to limited: airlines, shipping lines, transport providers, co-loaders, and clients, coming to solutions in a timely manner.
• End-to-end freight forwarding functions/tasks - meeting customer expectations, adhering to DSV and client agreed KPI deadlines.
• Maximize profitability by accurately processing jobs in a timely and cost-effective manner.

About you:

• Proven experience in Freight Forwarding (Air & Sea), preferably with experience in Oil & Gas and Mining verticals.

• Strong communication, customer service, and operational skills, with a keen eye for numerical accuracy (monetary values and weights).

• Ability to plan, coordinate, and execute tasks efficiently within tight deadlines.

• Proficiency in CargoWiseOne is highly desirable.

Why DSV?

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we’ll support you and your need to achieve your potential and forward your career. Visitdsv.com and follow us onLinkedIn ,Facebook andX .

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.