Customer Service Specialist - IAM

efm; City of Kingston; On-site; AUD 65,000 - 70,000; Full time

Job summary

Join a leading logistics provider as a Customer Service Specialist, where you will enhance the logistics experience for clients. This role offers the chance to support freight management, build long-term relationships, and provide valuable insights to ensure smooth operations. You will thrive in a dynamic environment that values professional development and fosters a culture of empowerment. With a focus on achieving outstanding customer service results, this position promises growth and the opportunity to impact the lives of others through community engagement. If you're passionate about customer service and eager to make a difference, this role is perfect for you.

Benefits

Professional Development Training

Dynamic and Empowering Culture

Modern Office Space

Free Parking

Onsite Café

Company Functions and Team Building Activities

Volunteering Opportunities

Qualifications

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage day-to-day movement of freight within your portfolio.
• Provide insights into customer freight movements and potential issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Resilience

Time Management

Education

Tertiary Qualification

2+ Years Experience in Customer Service

Tools

Microsoft Office Suite

Job description

Competitive Salary: $65,000 - $70,000 + Super + Bonus

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

As a Customer Service Specialist (Internal Account Manager) based out of our Moorabbin office, you will be responsible for:

1. Supporting and managing the day-to-day movement of freight within your portfolio
2. Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
3. Reviewing and reporting on daily freight movements
4. Resolving enquiries in a way that provides a no better experience
5. Escalating priority issues when required relating to all aspects of your accounts
6. Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

1. Tertiary qualification or 2+ years experience in Customer Service
2. Strong written and verbal communication, and problem-solving skills
3. Sound computer knowledge including experience with Microsoft Office Suite
4. Resilience, passion and ability to work at pace and under pressure
5. A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.

These benefits include:

1. Strong focus on regular and ongoing professional development training, enhancing skills and career progression
2. A dynamic and empowering culture, where we challenge each other to do it better
3. An opportunity to be part of an industry leader
4. Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
5. Free parking and onsite café
6. Company functions and team building activities
7. Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer

How to apply

If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!