Customer Service Specialist (Automotive/OEM)

Geely Auto Australia; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Geely Auto Australia is seeking an experienced and strategic Customer Relations Specialist to lead our automotive customer service and case management operations. In this leadership role, you will champion customer loyalty and oversee end-to-end case handling.

You will align with our brand, dealer networks and executive leadership to deliver a premium, scalable service experience. Strong communication, calm under pressure and collaborative problem solving are essential to succeed in this role.

Qualifications

• Experience in a customer service call centre environment.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional in high-pressure situations.
• Team player with a collaborative and proactive approach to problem-solving.
• Excellent conflict resolution and problem-solving abilities.
• Proficiency with MS Office and confidence across digital platforms.

Responsibilities

• Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner.
• Handling of online enquiries, inbound and outbound calls.
• Document customer interactions within the relevant systems with clear and concise notes.
• Ensure customer satisfaction through effective problem-solving.
• Engage and collaborate with team members to resolve customer cases and exceed the customer expectations.
• Follow all corporate policies and procedures to maintain quality and efficiency.

Skills

Customer service

Call centre

Communication skills

Calm under pressure

Team player

Conflict resolution

MS Office

Job description

• Geely is a global leader in smart electric vehicles and automotive innovation.
• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
• With $100B+ assets and 140,000+ employees worldwide.
• 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.
• 4,000+ sales and service locations worldwide.
• Fortune Global 500 company for 13 consecutive years.
• Pioneering AI-driven automotive solutions with one of the largest cloud computing centres (1.02 Exaflops/sec).
• Geespace has launched 20 satellites to support safer autonomous driving.
• World-class digitalisation and AI-driven manufacturing.

Mission & Vision: A Sustainable Future, A Better World

Role Overview

We are seeking an experienced and strategic Customer Relations Specialist to lead our automotive customer service and case management operations. In this leadership role, you will champion customer loyalty, optimize CRM workflows and oversee the execution of end-to-end case management. You will act as the key liaison between our brand, dealer networks and executive leadership to ensure a premium, scalable service experience.

Your main responsibilities will include:

• Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner.
• Handling of online enquiries, inbound and outbound calls.
• Document customer interactions within the relevant systems with clear and concise notes.
• Ensure customer satisfaction through effective problem-solving.
• Engage and collaborate with team members to resolve customer cases and exceed the customer expectations.
• Follow all corporate policies and procedures to maintain quality and efficiency

Job Requirements:

• Previous experience in customer service call centre environment
• Strong communication skills, both written and verbal
• Ability to remain calm and professional in high-pressure situations
• Team player with a collaborative and proactive approach to problem-solving
• Excellent conflict resolution and problem-solving abilities
• Proficiency with MS Office and confidence across digital platforms.