Customer Service Specialist

imei; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Free coffee

Free lunches

Social scene

Career progression

Shift allowance

Onsite parking

Anytime Fitness

Healthy snacks

Company bonus

Job summary

imei is seeking a Customer Service Specialist to join our growing team in Sydney. You will handle inquiries via email, phone and live chat, ensuring customers are supported with the latest mobile and unified communications tech and maintaining high NPS scores.

Bring excellent communication, problem solving and a can-do attitude to help customers stay connected. Enjoy great perks, career progression, and the chance to earn bonuses as the company achieves its goals.

Qualifications

• Excellent communication and interpersonal skills.
• Problem solving and analytical skills with the ability to work through issues.
• A 'can do' attitude

Responsibilities

• Deliver a quality customer experience via email, phone & live chat.
• Ensure customers are supported in the latest technology for mobile and unified communications.
• Deliver exceptional customer service that maintains world leading NPS results.
• Ensure that our customers are always kept connected.
• Work closely with Telstra and other major tech vendors.
• Maximise their time connected with basic troubleshooting.
• Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
• Perform administrative duties and provide support to all departments.
• Maintain effective communication channels with all departments.
• Maintain relevant, accurate and accessible records of all activities.

Skills

Communication

Problem solving

Can-do attitude

Job description

An exciting opportunity is available for a Customer Service Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company!

Benefits and perks

Free café quality coffee, monthly free lunches and a great social scene

Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!

Many opportunities to earn more in the role with shift allowance available too!

Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's

Free onsite parking

Anytime Fitness on ground level

Lots of free healthy snacks and fresh fruit

About the role

Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

Are supported in the latest technology for mobile and unified communications

Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results

Ensure that our customers are always kept connected

Work closely with Telstra and other major tech vendors

Maximise their time connected with basic troubleshooting

Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as:

Perform administrative duties and provide support to all departments

Maintain effective communication channels with all departments

Maintain relevant, accurate and accessible records of all activities

imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.

About you

Excellent communication and interpersonal skills

Problem solving and analytical skills with the ability to work through issues

A 'can do' attitude