Customer Service Specialist

Great Southern Bank (Formerly CUA); Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

A community-focused banking institution in Queensland is seeking a Customer Service Specialist to support local customers' retail banking needs. In this role, you will assist customers in achieving their financial goals, deliver sales results, and promote a culture of inclusiveness and support. Ideal candidates are eager learners with strong communication skills and a passion for helping others. The role comes with numerous benefits including development opportunities and well-being support.

Benefits

Study leave

Wellbeing coaching

Discounts on banking products

Qualifications

• Enjoy learning new products and services.
• Be willing to challenge yourself with customer conversations.
• Ability to meet financial goals for customers.

Responsibilities

• Provide support as the first point of contact for customers.
• Help customers meet their financial goals.
• Deliver sales and lending results.

Skills

Customer service

Problem-solving

Sales skills

Communication

Job description

As our highly valuedCustomer Service Specialistbased in Carindaleyour role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

You’ll make an impact by:

• Helping customer meet their financial goals through our great value savings, insurance and personal lending products
• Deliver sales and lending results
• Supporting our purpose of helping every Australian own their own home.

Do things differently with us

To succeed in this role, you will enjoy:

• Learning new things such as new products, services, and ways of working
• Challenging yourself to go above and beyond with each customer conversation
• Meeting new people and building connections in your local community
• Helping solve problems for customers by matching products and solutions to needs
• Getting results that help our customers achieve their financial and lifestyle goals!
• Protecting customers through strict adherence and compliance to policies and regulations

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent and Experience Partner, Danielle Moore - [e-mail]

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.