Customer Service Specialist

Medibank Private Limited; Council of the City of Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading health insurance provider is seeking a Customer First Team Mate to enhance customer experience. You will help customers navigate their health journeys, ensuring support and solutions at every step. The role is flexible, offering both remote and office options, with comprehensive training provided. If you're passionate about customer service and excited to learn, apply now!

Benefits

Extensive training provided

Wellbeing support

Generous leave options

Fun team culture

Qualifications

• A people-person with a passion for helping others.
• Great communication skills.
• A positive attitude and a willingness to learn.

Responsibilities

• Listen and solve problems with heart.
• Communicate clearly, kindly, and confidently.
• Teaming up with colleagues to share ideas.

Skills

Customer service skills

Communication skills

Problem-solving ability

Adaptability

Team player

Job description

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SYDNEY, NSW, AU, 2000 NSW, AU Wollongong, NSW, AU, 2500 DOCKLANDS, VIC, AU, 3008

At ahm, we think work should work with you.

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.

Join the ahm Crew as a Customer First Team Mate

Location: East Coast Australia
Job Type: Full-Time, Hybrid
Experience: No degree needed – just bring your passion!

Are you the kind of person who loves helping others, thrives on good vibes, and believes that every customer deserves a five-star experience? If so, we want YOU to join our ahm family as a Customer First Team Mate!

What’s the gig?

Our Customer Service Specialist role, internally referred to as a Customer First Team Mate, is at the heart of our ahm customer experience.

As a Team Mate, you’ll be the friendly voice (or message) on the other end of the line, guiding our customers through everything including joining ahm, navigating hospital admissions, helping with policy updates, answering claim inquiries, and providing support to those considering leaving. You’ll own the whole journey – start to finish – and make sure every interaction feels personal, positive, and genuinely helpful.

What you’ll be doing:

• Listening like a pro and solving problems with heart.
• Communicating clearly, kindly, and confidently.
• Thinking on your feet and making smart, customer-first decisions.
• Teaming up with awesome colleagues to share ideas and support each other.
• Spotting ways we can do things better – and helping make it happen.

What we’re looking for:

• A people-person with a passion for helping others.
• Someone who’s curious, adaptable, and always up for a challenge.
• A team player who’s not afraid to take the lead when needed.
• Great communication skills (bonus points if you’ve helped people before – in any setting!).
• A positive attitude and a willingness to learn – we’ll teach you the rest!

What’s in it for you?

• No health insurance experience? No worries! We’ll train you up with everything you need to succeed.
• Work from home or the office – we’re all about flexibility.
• Extensive training provided including online, facilitator led, and on the job.
• Learning & development programs to help you grow your career.
• Wellbeing support including mental health resources and wellness initiatives.
• Fun team culture – think virtual hangouts, shout-outs, and a whole lot of team spirit.
• Generous leave options so you can recharge when you need to.
• Be heard! Your ideas and feedback help shape how we work and improve.

Ready to make a real difference and have a blast while doing it? Hit that Apply Now button! ahm – where customer obsession meets career satisfaction.

Please note the start date for this role will be 1st December 2025 and we will be holding interviews in the week commencing 27th October.

The training period is mandatory, and full attendance is required.

Imagine working with us

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box – experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].

Inclusion and Accessibility

Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.