Customer Service Specialist

Asuria; Council of the City of Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading employment services provider in New South Wales is seeking a dedicated professional for administrative and customer support. Responsibilities include managing communications and collaboration with employers to connect candidates with job opportunities. Ideal candidates possess strong communication and organizational skills. Employee benefits include career development opportunities, paid parental leave, and a supportive work environment.

Benefits

Access to career development opportunities

Up to 15 weeks of paid Parental Leave

Bonus Leave days

Salary Sacrificing for Superannuation and Novated Leasing

Qualifications

• Valid Police Check and Working with Children Check mandatory.
• Experience in customer support preferred.

Responsibilities

• Respond to incoming calls, emails, and messages professionally.
• Collaborate with employers to match candidates for available positions.
• Manage customer feedback and complaints.

Skills

Willingness to learn new systems and processes

Well-developed verbal and written communication skills

Good IT skills

Time management and organisational skills

Attention to detail

Exceptional interpersonal skills

Customer-centric mindset

Tools

CRM and call center technology

Job description

Who are Asuria?

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will I be doing?

Your role involves delivery of high-quality administrative and customer support such as:

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff in a timely and professional manner.
• Collaborate with employers to understand their staffing needs and job requirements and facilitate the matching of suitable candidates for available positions.
• Manage customer feedback and complaints and escalate as appropriate.
• Maintain accurate and up-to-date records of interactions in call centre systems.

Who are you?

Skills and experience we are looking for you to bring:

• Willingness to learn new systems and processes
• Well-developed verbal and written communication skills
• Good IT skills (working with multiple applications at once)
• Time management and organisational skills
• Attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
• A customer-centric and continuous improvement mindset.
• Familiarity with CRM and call centre technology would be well regarded.

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role.

Why join us?

All Asurians enjoy a raft of Employee Benefits including:

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing

How do I join the team?

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply!

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at [e-mail] to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.