Customer Service Specialist

Medibank; City of Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

A healthcare company in Melbourne is seeking a Customer First Team Mate to support customers throughout their journey with us. This hybrid role values people-first interactions and provides extensive training for those without previous experience. We're looking for adaptable team players who are eager to learn and grow in a supportive environment.

Benefits

Extensive training programs

Wellbeing support

Flexible work arrangements

Generous leave options

Qualifications

• A people-person with a passion for helping others.
• Curious and ready for challenges.
• Willingness to learn and train.

Responsibilities

• Guide customers through the joining process and support their journey.
• Ensure every interaction is personal and positive.
• Collaborate with colleagues to improve processes.

Skills

Great communication skills

Adaptability

Problem-solving

Team player

Job description

Overview

At ahm, we think work should work with you. Because life\'s too short for a job you dread. We\'re all about making real, meaningful change and improving the health and wellbeing of Australians, starting with our team. Join the ahm Crew as a Customer First Team Mate.

Location: East Coast Australia   Job Type: Full-Time, Hybrid   Experience: No degree needed - just bring your passion!

Responsibilities

• Be the friendly voice (or message) on the other end of the line, guiding customers through joining ahm, navigating hospital admissions, helping with policy updates, answering claim inquiries, and providing support to those considering leaving.
• Own the whole customer journey start to finish and ensure every interaction is personal, positive, and genuinely helpful.
• Listen attentively, solve problems with heart, communicate clearly and kindly, and think on your feet to make customer-first decisions.
• Collaborate with colleagues to share ideas and support each other, and identify opportunities to improve processes.

What we\'re looking for

• A people-person with a passion for helping others.
• Curious, adaptable, and ready for a challenge.
• A team player who can lead when needed.
• Great communication skills (bonus if you\'ve helped people before in any setting).
• A positive attitude and willingness to learn—we\'ll teach you the rest.

What\'s in it for you

• No health insurance experience? No worries! We\'ll train you with everything you need to succeed.
• Work from home or the office—flexibility.
• Extensive training provided including online, facilitator-led, and on-the-job.
• Learning & development programs to help you grow your career.
• Wellbeing support including mental health resources and wellness initiatives.
• Fun team culture with virtual hangouts, shout-outs, and team spirit.
• Generous leave options to recharge when you need to.
• Be heard—your ideas and feedback help shape how we work and improve.

Inclusion and Accessibility

We believe in everyone\'s potential and strive to make Medibank inclusive for all. We encourage applications from Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. For adjustments or alternative formats during the recruitment process, please contact us at the designated channel and learn about our commitments and employee experiences.

Important dates

Start date: 1st December 2025. Interviews will be held in the week commencing 27th October. The training period is mandatory and full attendance is required.