Customer Service Specialist

ZipRecruiter; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A global premium food brand in Melbourne is seeking a Customer Service Specialist to manage retail and broker accounts. This role requires strong supply chain knowledge and SAP expertise. The ideal candidate has over 3 years of experience in customer service and thrives in a collaborative team setting. This position offers a hybrid work model with in-office and remote days.

Qualifications

• 3+ years of customer service experience in a CPG supply chain setting.
• Experience working directly with retailers; distributor experience a plus.
• Strong organizational skills and process-oriented mindset.

Responsibilities

• Act as the dedicated CSR for assigned retail and broker accounts.
• Monitor full order lifecycle, ensuring accuracy from order entry through invoicing.
• Collaborate with Sales, Logistics, and Inventory Planning.

Skills

Customer service experience

Supply chain knowledge

SAP expertise

Microsoft Office proficiency

Organizational skills

Written and verbal communication

Tools

SAP

Microsoft Excel

PowerPoint

Visio

Job description

Overview

Onbehalfofourclient, a global premium food brand with deep European roots and a strong U.S. market presence, we seek a Customer Service Specialist to join the Company's Customer Service and Logistics team.

This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide.

In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes.

This is an excellent opportunity for a customer-focused professional with strong supply chain knowledge, SAP expertise, and a background in CPG who thrives in a collaborative team environment.

What You’ll Do

• Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management.
• Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
• Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur.
• Maintain data accuracy in SAP’s Order Management system.
• Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
• Track and share KPIs related to customer service performance.
• Cross-train on other accounts to provide coverage when team members are out.
• Support leadership with reporting, analysis, and special projects as needed.

What We’re Looking For

• 3+ years of customer service experience in a CPG supply chain setting.
• Experience working directly with retailers; distributor experience a plus.
• SAP experience strongly.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
• Strong organizational skills with the ability to prioritize and meet deadlines.
• Process-oriented mindset with a commitment to data accuracy.
• Excellent written and verbal communication skills.
• Positive and collaborative—you value a “no-drama,” team-first culture.

Schedule & Work Environment

• Hybrid: Tuesday–Thursday in-office, Monday & Friday remote.
• Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.

About Quanta

Quanta dedicates its attention to human capital. We’re a recruiting and HR consulting firm specializing in connecting employers nationwide with qualified talent across industries and business functions. Our primary focus is North American and Italian clients, offering Executive & Management Search, HR Consulting, and Flexible Staffing. We are a team with international backgrounds and a passion for the human element, committed to uncompromising quality.