Customer Service & Solutions Specialist

Criterion Industries; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Laptop provided

Profit-sharing bonus

Performance bonuses

Annual salary reviews

Modern, open-plan workspace

Job summary

Criterion is seeking a Customer Service Specialist to join our fast-growing, family-owned team in Australia. You will handle inquiries, process orders in our ERP system, and provide expert product advice on partitioning systems, doors and accessories.

You’ll build relationships with architects, builders and contractors, collaborating across sales, manufacturing and logistics to deliver outstanding service. We offer a structured induction, mentorship, and opportunities for career growth within a

Qualifications

• Experience in customer service in fast-paced environments.
• Able to think on your feet, take initiative and learn quickly.
• Strong ownership mindset and willingness to learn and improve.

Responsibilities

• Handle inbound enquiries and process customer orders in the ERP system with accuracy.
• Provide expert product advice on partitioning systems, sliding doors and accessories.
• Resolve issues, track orders and ensure seamless service delivery.
• Build long-term relationships with architects, builders and subcontractors.
• Collaborate cross-functionally with sales, manufacturing and logistics.

Skills

Customer service

Problem solving

Communication

Numeracy

Ownership

Humility

Tools

ERP system

Job description

Criterion is seeking a Customer Service Specialist to join our fast-growing, family-owned team in Australia. You will handle inquiries, process orders in our ERP system, and provide expert product advice on partitioning systems, doors and accessories.

You’ll build relationships with architects, builders and contractors, collaborating across sales, manufacturing and logistics to deliver outstanding service. We offer a structured induction, mentorship, and opportunities for career growth within a