Customer Service Shift Supervisor - Temporary Opportunity (Up to 13 months)

Transport for NSW; Grafton; On-site; AUD 102,000 - 119,000; Full time

Job summary

A regional transport agency based in Grafton is looking for a team manager to oversee transport operations at its station. You will manage a team, ensure safe and efficient service, and coach staff while working on a rotating roster. Ideal candidates will have significant people management experience and strong communication skills. This full-time role offers a competitive salary with a flexible work environment.

Benefits

Award-winning flexible work options

Diversity and inclusion support

Qualifications

• Demonstrated people management experience in a frontline customer service or transport environment.
• Strong communication and team-building skills.
• Flexibility to work on a 24/7 rotating roster.

Responsibilities

• Manage a team of On-board Services staff at Grafton Station.
• Ensure safe, efficient, and customer-focused transport operations.
• Coach and support staff to meet safety and performance targets.

Skills

People management experience

Strong communication skills

Resilience

Proactive problem-solving

Job description

Overview

Your purpose is clear, and you believe in empowering your team through collaboration and building trust. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

What you’ll do

• Manage a team of On-board Services staff, Station Operations and Train Crew at our Grafton Station. This is a key regional hub that operates in a multi-modal transport environment, supporting both train and coach services.
• Ensure safe, efficient, and customer-focused transport operations.
• Oversee daily station activities including ticketing, staffing, station presentation, and compliance.
• Coach and support staff to meet safety and performance targets, manage disruptions, and improve service delivery.

For more information on this position and business unit, view the role description and information pack.

About you

• Demonstrated people management experience in a frontline customer service or transport environment.
• Strong communication and team-building skills.
• You're resilient and bring a proactive, solutions-focused approach to challenges.
• Flexibility to work on a 24/7 rotating roster, including weekends (start times from 4:15am or 5:00pm). Extended hours may be necessary at short notice.
• This is temporary full-time role to 05/02/2027. The salary is RC4 ($102,977 - $118,759) + super.

About Transport for NSW

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

• Our workforce is as diverse as the community we serve. For information on inclusion and diversity initiatives, visit Transport careers.
• We offer a wide range of employee benefits, including award-winning flexible and hybrid work options.

This is an in-person, on-site role.

Applications close: 11:59 pm Sunday 19 October 2025.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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