Customer Service / Service Advisor | AUTOMOTIVE

at; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A reputable automotive dealership in Gold Coast City is seeking a Customer Service/Service Advisor to deliver exceptional service and support. The ideal candidate will have excellent communication skills, a commitment to customer satisfaction, and a current Queensland manual driver's license. Join our team for ongoing training and career development opportunities.

Benefits

Ongoing training

Career development

Equal Opportunity Employer

Qualifications

• Required a current Queensland manual driver's license.
• Experience in customer service.
• Commitment to service excellence.

Responsibilities

• Provide exceptional customer service.
• Support team and department goals.
• Handle customer inquiries and feedback.

Skills

Guest focused attitude

Excellent communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Customer Service / Service Advisor | AUTOMOTIVE

von Bibra Ferry Rd is now seeking a Customer Service/Service Advisor to be part of our LDV/Suzuki Service team located in Ashmore.

von Bibra is a family business which represents real family values, to both its guests and team members alike, and is a recognised and well-respected leader in the automotive industry with more 80 years of industry excellence.

We at von Bibra pride ourselves in delivering unparalleled customer experiences and are looking for a highly motivated and a well-organized individual who takes pride in being personally successful and is committed to our valued customer satisfaction ethos.

You will become part of a team that is committed to the further success of not only our dealership, but yourself, your department, and your team.

Overview

To win this role, you will need:

• A guest focused “can do” attitude.
• Stand tall and excel under pressure when required.
• Commitment to Service excellence across our dealership.
• Excellent communication across all aspects of customer experience.
• Hold a current Queensland manual driver's license.
• Able to work 8am - 12pm every second Saturday

What we’re looking for

• Unbreakable commitment to customer CSI and NPS across all of our service operation platforms
• A contagious smile when answering the phone
• An unparalleled level of interpersonal skills
• An unwavering support to your team
• An exceptional understanding of the relationships that exist between the motor vehicle and its owner

von Bibra isa family business which represents real family values, to both its guests and team members alike, and is a recognised and well-respected leader in the automotive industry with more 80 years of industry excellence.

von Bibraoffers ongoing training, career development and is an Equal Opportunity Employer.Take your career to the next level with von Bibra, where the possibilities are endless.

Please click the "APPLY" button below to attach a current, up to date resume online.

Please note that you will be required to provide a National Police Check for this position and willing to undertake Drug & Alcohol Testing.

Job insights

Salary match, Number of applicants, Skills match

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Adviser?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an automotive service adviser?
• Do you have a current Australian driver's licence?
• Which of the following Microsoft Office products are you experienced with?
• What is your expected annual base salary?
• Do you have a current Police Check (National Police Certificate) for employment?

What can I earn as a Customer Service Adviser