Customer Service Sales Administrator

LiveHire Limited; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Structured learning and development

Discounts on Adbri products

Extra leave options

Employee Assistance Program

Service awards

Job summary

Independent Cement & Lime, part of the Adbri Group, is seeking a Customer Service Sales Administrator to support three NSW sites: Glendenning, Kembla Grange and Thornton. You will own the full order lifecycle from enquiry to post-delivery reconciliation, acting as the vital link between customers, transport providers and warehouse teams.

The role focuses on accurate order processing, proactive communication, and efficient coordination to ensure timely deliveries.

Qualifications

• Experience in customer service or administration within a logistics or manufacturing environment.
• Ability to manage orders from enquiry to post-delivery reconciliation with accuracy.
• Proven data entry accuracy and great attention to detail.

Responsibilities

• Process NSW bagged product orders and enter them into SAP.
• Respond to customer queries by phone and email and update on deliveries.
• Coordinate with transport providers and internal teams to dispatch orders.
• Check proofs of delivery, reconcile paperwork and handle discrepancies.

Skills

Customer service

Administration

Order processing

Data entry

Attention to detail

Communication

Tools

SAP

Job description

The role:

Independent Cement & Lime's Building Products Supplies business (part of the Adbri Group) manufactures and supplies bagged cement, dry mix and construction products across Australia. We're looking for a reliable and detail-oriented Customer Service Sales Administrator to join our small, close-knit team in Glendenning.

As the vital link between our customers, transport providers, and warehouse operations, you'll provide essential administrative and customer service support across three NSW production and dispatch sites - Glendenning, Kembla Grange, and Thornton. You'll manage the full order lifecycle for our bagged products - from initial customer enquiry through to post-delivery reconciliation.

Responsibilities include:

• Processing customer orders for NSW bagged products and entering orders into SAP


• Responding to customer enquiries via phone and email and keeping customers updated on deliveries


• Coordinating with transport providers and internal teams to ensure orders are dispatched and delivered


• Checking proof of deliveries, reconciling paperwork and investigating discrepancies or credit requests


• Maintaining pallet records and completing associated data entry


• Supporting production and inventory administration across our NSW sites


• Checking supplier invoices against receipts and following up any discrepancies


• Following up outstanding orders, delivery paperwork and transport requirements


• Supporting stocktakes and investigating stock variances across multiple sites


• Maintaining driver licence, insurance and induction records for transport providers


• Raising purchase orders and managing office supply requirements

Hours:

This is a unique opportunity offering genuine work-life balance with early morning starts and your afternoons free! The hours are:

• Monday & Thursday: 4:00am - 12:00pm


• Tuesday, Wednesday & Friday: 5:00am - 1:00pm

About You

We're looking for someone who is reliable, organised and enjoys being the person who keeps things moving.

You'll ideally bring:

• Previous experience in customer service, administration, order processing or a similar role


• Strong attention to detail and a high level of accuracy with data entry


• Confidence using technology and learning new systems - SAP experience an advantage


• Strong communication skills and a customer-focused approach


• Good organisational skills and the ability to manage competing priorities


• Confidence working independently


• A reliable and mature approach, with the ability to work effectively within a small team


• Experience in logistics, distribution or transport coordination would be beneficial

Benefits:

• Join Adbri, an iconic Australian company - established in 1882, with 200+ plants, 8 brands and 5 joint ventures supplying essential construction materials nationwide!


• Structured learning and development pathways with real career progression opportunities


• Generous discounts including retail, fuel, car rental, Qantas Club and exclusive savings on Adbri products


• Extra leave options such as purchased leave, parental leave and volunteer leave


• Wellbeing support through our confidential Employee Assistance Program (EAP)


• Service awards and recognition celebrating your contribution and milestones

Our business:

Recently acquired by Adbri, Independent Cement and Lime is an industry leading supplier of raw material and cement-blended products which have been supplying a wide range of industries across Victoria and NSW since 1987.

About Adbri:

Adbri is majority owned by CRH and is a market leader in the manufacture and supply of construction materials and industrial minerals which has been building a better Australia since 1882. Adbri's respected brands employ over 2800 people nationally producing cement, lime, concrete, aggregates, concrete products and industrial minerals.

About CRH:

CRH (NYSE: CRH) is the leading global provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in North America, Europe and Australia. As the essential partner for transportation and critical infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune Global 500 company, CRH’s shares are listed on the NYSE.

For more information visit: www.crh.com