Customer Service Officer - Logistics

Adbri; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Adbri Cement, based in South Australia, is seeking a proactive administrator to join the Sales & Marketing team for a 12-month fixed-term role supporting bulk-cement orders and weighbridge operations.

You will coordinate daily orders, maintain accurate weighbridge data, reconcile SAP transactions, and liaise with transport providers and sites at Birkenhead and Angaston. The role offers Monday–Friday hours and varied exposure across logistics, customer service and site operations.

Qualifications

• Excellent communication, organisation and customer service skills.
• Friendly, professional, solutions-focused approach.
• Ability to work autonomously and stay effective under pressure.
• Intermediate to advanced Microsoft Office skills.
• Experience in construction materials, transport, logistics, manufacturing or related industry (highly regarded).
• Knowledge of truck configurations, load mass, fatigue management and Chain of Responsibility requirements (highly regarded).
• Experience using SAP and/or weighbridge systems (highly regarded).

Responsibilities

• Manage daily bulk-product orders to support accurate, timely customer deliveries.
• Coordinate bulk loading activity through the weighbridge system.
• Reconcile daily weighbridge transactions to SAP and ensure all transactions are processed correctly.
• Monitor bulk-product allocations for Birkenhead and Angaston, communicating supply concerns with the sales team.
• Maintain accurate weighbridge data in accordance with sales, accounts and Chain of Responsibility requirements.
• Liaise with transport companies to ensure driver inductions and vehicle information are current.
• Assist with follow-up and resolution of transport-related incidents.
• Process packaged-product orders and provide coverage for the packaged-products customer service role as required.
• Deliver professional, responsive service to customers, logistics partners and internal stakeholders.

Skills

Customer service

Communication

Organization

Microsoft Office

Tools

SAP

Weighbridge systems

Job description

The Role

This is a great opportunity to play a central role in keeping our South Australian bulk-cement supply chain moving. Reporting to the Sales & Marketing team, you'll manage day-to-day coordination of bulk-product orders and support our 24/7 loading operation through the weighbridge system — working at the intersection of sales, logistics and customer service.

You'll be the go-to person ensuring customer orders and transactions are processed accurately and on time, keeping communication flowing between customers, transport providers and our Birkenhead and Angaston sites. You'll also get exposure to our packaged-products customer service function, broadening your commercial experience across Adbri's SA business.

This 12-month fixed-term role covers maternity leave, offers a competitive salary package, standard Monday–Friday hours, and genuine variety across logistics, customer service and site operations.

Responsibilities

• Manage daily bulk-product orders to support accurate, timely customer deliveries.
• Coordinate bulk loading activity through the weighbridge system.
• Reconcile daily weighbridge transactions to SAP and ensure all transactions are processed correctly.
• Monitor bulk-product allocations for Birkenhead and Angaston, communicating supply concerns with the sales team.
• Maintain accurate weighbridge data in accordance with sales, accounts and Chain of Responsibility requirements.
• Liaise with transport companies to ensure driver inductions and vehicle information are current.
• Assist with follow-up and resolution of transport-related incidents.
• Process packaged-product orders and provide coverage for the packaged-products customer service role as required.
• Deliver professional, responsive service to customers, logistics partners and internal stakeholders.

About You

You're a proactive, customer-focused administrator who thrives in a fast-paced operational environment, enjoys variety, and takes pride in getting the details right. You communicate confidently across a range of stakeholders and stay calm and organised when priorities shift.

• Excellent communication, organisation and customer service skills
• A friendly, professional, solutions-focused approach
• Ability to work autonomously and stay effective under pressure
• Intermediate to advanced Microsoft Office skills

Highly regarded

• Experience in construction materials, transport, logistics, manufacturing or a related industry
• Knowledge of truck configurations, load mass, fatigue management and Chain of Responsibility requirements
• Experience using SAP and/or weighbridge systems

Our Business

Adbri Cement was formally known as Adelaide Brighton Cement. A name that is synonymous with cement; it’s what we were founded on in 1882. Today we continue be a leading local manufacturer of cement, lime and pre-packaged dry blended products that are building a strong South Australia.

Creating and Supporting a Safer and Diverse Workforce

Adbri Cement puts safety first and recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to be always ready. We are committed to increasing diversity within our workforce and our industry.