Customer Service Representative (Full-Time)

Avis Budget Group; Council of the City of Sydney; On-site; AUD 30,000 - 60,000; Full time

Job summary

A global mobility solutions leader is seeking a Rental Sales Agent at the Sydney Airport. You'll engage with customers, complete rental bookings, and ensure their needs are met. This full-time role offers a competitive salary with additional perks such as wellbeing programs and opportunities for career growth. Applicants must possess a valid Australian driver’s licence and be available for a rotating roster, including weekends.

Benefits

Competitive hourly rate with performance bonuses

Wellbeing program including life insurance

Employee discounts on car rentals

Comprehensive training provided

Qualifications

• Experience in customer service, retail, hospitality, or sales is a plus.
• Availability to work a rotating roster (including weekends, evenings, and public holidays).

Responsibilities

• Interact with customers at the rental counter and complete rental bookings.
• Assist customers in establishing rental needs by listening actively.
• Communicate rental procedures and guidelines effectively.

Skills

Customer service experience

Attention to detail

Computer system proficiency

Ability to work in a fast-paced environment

Education

Full and valid Australian driver’s licence

Job description

Overview

Start Your Career Journey in Sydney with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at our Sydney Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot

• Sydney Airport, NSW Location
• Permanent, Full-Time Role (38 hours/week)
• 5 Weeks of Annual Leave & Free Staff Parking
• Supportive, Friendly, and Inclusive Culture
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

Want to see what the role looks like in action? Watch a short video overview of the Rental Sales Agent role at our Brisbane Airport location.

Note: Video link removed for formatting; the content remains the same in text above.

What We’re Looking For

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Please note: This full-time role is not open to Working Holiday Visa or student visa holders.

Perks & Benefits

• Competitive hourly rate (average annual earnings >$65,000.00) + loadings + performance bonuses
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to Perkbox – discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Ready to be #driventobethebest? Apply now and start your journey with us!

#Driventobethebest