Customer Service Representative - Business Banking

National Australia Bank; City of Melbourne; Hybrid; AUD 50,000 - 64,000; Full time

Job summary

National Australia Bank is hiring a Customer Service Representative - Business Banking in Melbourne, joining the Business Care team. The role focuses on inbound calls from business customers, delivering empathetic service and resolving enquiries with speed and accuracy.

You will navigate multiple systems, escalate complex issues when needed and contribute to a high standard of customer care in a fast-paced environment.

Qualifications

• Experience in customer service is valued.
• Banking experience is not required.
• Ability to work in a fast-paced contact centre.

Responsibilities

• Take inbound calls from business customers and resolve enquiries quickly and clearly.
• Navigate multiple systems and processes to solve problems fast and accurately.
• Escalate complex case follow-up to ensure resolution for the customer.
• Deliver consistent customer service with empathy, pace and accountability.
• Troubleshoot across a wide range of industries and issues from everyday to complex.

Skills

Customer service mindset

Communication skills

Computer literacy

Multitasking

Problem solving

Resilience

Job description

• Launch your NAB career with full training, coaching and a clear development pathway.
• Work in a fast-paced contact centre helping real business solve real problems.
• Join a team with a strong track record of internal mobility and career progression across NAB.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Customer Service Representative - Business Bankingyou will join the Business Care team that's doubling down on customer obsession and owning it.

Each day, you'll go above and beyond to:

• Take inbound calls from business customers and resolve enquiries quickly and clearly.
• Navigate multiple systems and processes to solve problems fast and accurately.
• Escalate complex case follow-up to ensure resolution for the customer.
• Deliver consistent customer service with empathy, pace and accountability.
• Troubleshoot across a wide range of industries and issues from every day to complex.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• A customer first attitude and the empathy to support people in high stress moments.
• Strong communication skills, computer literacy and the ability to manage multiple system at once.
• Confidence working independently and learning quickly in a fast-paced environment.
• A problem solving, commercial mindset and a genuine desire to help others.
• Resilience and the ability to stay calm and focused under pressure.
• Experience in retail, hospitality or other customer service roles is valued, banking experience not required.
• Be able to work the following hours: Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 8am - 8pm.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB