Customer Service Representative - Brandon Park

CommBank; City of Melbourne; On-site; AUD 30,000 - 60,000; Part time

Job summary

A leading bank in Australia is seeking a Customer Service Representative for their Brandon Park Branch. This part-time role requires a passion for customer service and involves processing banking transactions, assisting customers, and providing support in a busy retail environment. Ideal candidates should have strong communication skills and a commitment to improving customers' financial wellbeing. Join a diverse team in a supportive environment.

Qualifications

• Genuine passion for Customer Service.
• Interest in improving financial wellbeing.
• Ability to respond to customer needs.

Responsibilities

• Responding to customers' banking needs.
• Processing transactions.
• Completing financial health checks.

Skills

Customer Service

Communication skills

Ability to work in a team

Job description

Customer Service Representative - Brandon Park

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Part time - 15 hours per week:

• Tuesday: 11.00am - 4.00pm
• Thursday: 11.00am - 4.00pm
• Friday: 11.00pm - 4.00pm

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

As a Customer Service Representative in our Brandon Park Branch, you'll be:

• Responding to customers' transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
• Assisting with Cash/ATM procedures
• Educating and demonstrating our in-branch technology and digital banking options for customers
• Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture

We're interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

We are an Equal Opportunity Employer and pride ourselves on our diverse and inclusive workplace.