Customer Service Representative

Randstad; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Temp to Perm opportunity

Hybrid work arrangement

On-site in Rydalmere

Job summary

Randstad is representing a client in the transit rail sector seeking a Customer Service & Sales Support Representative. The role blends technical research, data analysis, and strict compliance, with ERP and CRM system use.

Based in Sydney with hybrid work options and a 3-month temp-to-perm path, you will manage two separate ABNs and ensure data separation between units. You will navigate ERP systems, handle multiple mailboxes, and maintain organised SharePoint filing and quotes while

Qualifications

• Highly organised and incredibly detail oriented with strong systems skills.
• Able to navigate an ERP system while monitoring three mailboxes.
• Comfortable entering data in spreadsheets and using basic formulas.
• SharePoint and CRM experience will give you a head start.
• Excellent attention to detail and process adherence.

Responsibilities

• Switch context between two business units while keeping data and pricing separate.
• Proactively research and identify technical rail parts to build accurate quotes.
• Maintain strict document control and archiving in SharePoint to meet compliance.

Skills

ERP navigation

Data entry

Excel basics

SharePoint

CRM experience

Email management

Attention to detail

Tools

CRM software

SharePoint

Job description

The client I am representing is a global leader in the transit and rail sector, and we are looking for a Customer Service & Sales Support Representative to join a fast-paced Transit Business Unit. This isn't your average, repetitive customer service role. This is a dynamic position blending technical research, financial cross-checking, data analysis and strict compliance management in an industry where safety and precision are paramount.

About the Job:

The Business Unit actually consists of two separate companies operating under completely different ABNs. They share the same ERP system, but operationally, they have to stay completely segregated.

You'll be the gatekeeper here. If you like clear boundaries and process control, you'll love this challenge.

• Switch context seamlessly between the two business units, ensuring data and pricing from the two entities never mix.
• Play Detective: Proactively research and identify technical rail parts from scratch, sometimes with nothing more than a photo from the customer and minimal information. You'll use your problem-solving skills to track down the correct part numbers and build accurate quotes.
• Maintain document control: Oversee strict archiving of all correspondence and orders in SharePoint to meet industry safety compliance.

This role is based on-site 3 days a week, 2 days WFH (post onboarding and training). You will start in a Temporary role for 3 Months and move into a Permanent job! Based in Rydalmere.

About You:

You don't need to be an engineer, but you do need to be highly organised, incredibly detail-oriented and comfortable with systems.

• You can handle navigating an ERP system while keeping an eye on three different mailboxes (your personal one and two shared team accounts) without dropping the ball.
• You're comfortable working within spreadsheets - entering data, navigating basic formulas and keeping data clean and organised
• You're the type of person who gets genuine satisfaction from a perfectly organised filing system (SharePoint and CRM experience will give you a massive head start).
• You can pivot your workflow easily, knowing that the rules for finalising an order change depending on which business unit you are working on that day.
• Attention to detail is a must!

What's in it for you?

• Choose your hours between 7am and 9am, with finish times between 3:36pm and 5pm!
• Temp to Perm Job Opportunity!
• Get out of the basic customer service loop and build skills in supply chain, technical procurement and corporate compliance
• Work with local, down-to-earth teammates while collaborating with global stakeholders
• The rail industry isn't going anywhere. We have long-term project pipelines and offer real job security
• Quarterly lunches are on the client! Be a part of a genuinely passionate Team, with a Manager who leads with enthusiasm and gives you the confidence to do your job without micro-managing!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.